Host - Part-Time (Tipped) - Universal Horror Unleashed

Universal Orlando Resort; Las Vegas (NV); On-site; USD 19,000 - 25,000; Full time

Job summary

Universal Orlando Resort is seeking a friendly host/hostess to deliver exceptional guest experiences at the Universal Horror Unleashed restaurant in Las Vegas. Responsibilities include greeting guests, managing seating and wait lists, guiding guests to tables, and answering menu questions.

The role requires a high school diploma (or GED) preferred, 2+ years in food and beverage, and the ability to work a flexible schedule with poise under pressure. LVMPD work card may be required upon hire.

Qualifications

• Flexible schedule required based on business demands.
• Poise under pressure and calm, friendly demeanor.
• Consistent attendance required.
• 2+ years in food and beverage or related industry is preferred.

Responsibilities

• Greet guests and manage seating and waiting lists.
• Answer questions about menu and offerings; provide menus.
• Direct guests to tables and assist with reservations.
• Maintain cleanliness of dining area and assist with table resets.
• Adhere to safety policies and participate in EH&S responsibilities.
• Perform additional duties as assigned.

Skills

Flexible schedule

Poise under pressure

Attendance

Customer service

Education

High school diploma or GED

Tools

LVMPD Non-gaming Work Card

Job description

Job Summary

Responsible for delivering best in class guest experience by providing prompt, friendly, and courteous assistances to guests, answering questions and directing them within the Universal Horror Unleashed restaurant. Must be familiar with various restaurant cuisines, basic menu offerings, dietary restrictions, and allergies. Maintains knowledgeable of the seating chart and manages the waiting list.

Job Responsibilities

• Welcomes and greets guests, accommodates guests with special needs, quotes wait times, maintains an efficient wait list, directs guests to appropriate waiting areas and takes reservations. Escorts guests to table, reviews menu specials and provide guests with menus.
• Answers questions about the specific food operation and possesses full knowledge of food and beverage products served.
• Coordinates the orderly movement of people by monitoring table turns, walking the dining room, managing seating plans and understanding service capacities.
• Assists Server Assistants in cleaning and resetting tables. Keeps restaurant/area clean and free of litter at all times.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.
• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITY

• Individual Contributor

Additional Information

• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

QUALIFICATIONS

• Must be able to work a flexible and varying schedule based on business demands.
• Requires poise under pressure and a calm and friendly demeanor.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Consistent attendance is a job requirement.

CERTIFICATIONS, LICENSES, REGISTRATIONS

• Any local or state required certifications or licenses.
• Must be able to obtain LVMPD Non-gaming Work Card upon hire.

EDUCATION

• High school diploma or GED is preferred.

Experience

• 2+ years of food and beverage industry experience is required; or equivalent combination of education and experience.

Benefits

• Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal Horror Unleashed

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