Host - Palm Tree Club KC

Kansas City Power & Light District; United States; Presencial; USD 18.000 - 23.000; Jornada completa

Descripción de la vacante

Kansas City Power & Light District is hiring a Host to warmly welcome guests and manage reservations at the venue entrance. You will answer phones, coordinate seating, and help maintain a welcoming environment to ensure a positive guest experience.

The role requires at least one year in customer service or hosting, fluent English, strong communication, and the ability to handle seating charts, math basics, and occasional night/weekend shifts.

Formación

• At least one year of experience in customer service or hosting.
• Must speak fluent English.
• Strong communication skills with guests and staff.
• Reading and writing abilities used for reservations and seating.
• Ability to read seating charts.
• Basic mathematical skills.
• May be required to work nights, weekends and holidays.

Responsabilidades

• Answer phones and take messages or reservations.
• Maintain an accurate waitlist when needed.
• Greet guests and bid goodbye to create a positive experience.
• Welcome guests in a friendly, upbeat manner.
• Communicate effectively with guests.
• Coordinate seating for fast, courteous service.
• Occasionally buss tables to expedite seating.
• Anticipate needs of scheduled special parties.
• Communicate problems to management immediately.

Conocimientos

Customer service

Fluent English

Communication skills

Reading & writing

Seating charts

Math skills

Night/weekend work

Descripción del empleo

Host Responsibilities

• Answers the phones and taking messages/reservations.
• Maintaining an accurate wait when necessary.
• Welcoming guests when they arrive to venue and bidding goodbye as they leave to create a lasting positive experience.
• Greet guests in a friendly and upbeat manner and smile to ensure guest satisfaction.
• Communicate effectively with all guests.
• Communicate problems to management immediately.
• Coordinate seating arrangements to provide fast and courteous service to guests.
• Occasional bussing of tables when needed to expedite efficient seating of waiting guests.
• Anticipate needs of scheduled special parties.

Host Qualifications

• At least one year of experience with customer service and/or hosting.
• Must speak fluent English, other languages preferred.
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the venue, the brand and the Company.
• Reading and writing abilities are frequently utilized, often when recording and reviewing reservations and table assignment system.
• Must be able to read, review and understand seating charts.
• Basic mathematical skills are used frequently.
• May be required to work nights, weekends, and/or holidays.

The Host position requires the ability to perform the following:

• Strong ability to provide attention to detail.
• Carrying or lifting items weighing up to 50 pounds.
• Handling objects (including food and utensils), products, speaking over and operating phones.
• Standing, bending, stooping, and kneeling.
• Must be able to stay in one location at either the entrance or exit of the venue for long periods of time and safely/efficiently move about the entire facility.