Host - Kassi Beach House

Virgin Hotels Las Vegas; Las Vegas, Northern (NV, KY); Hybrid; USD 21,000 - 26,000; Full time

Job summary

Virgin Hotels Las Vegas is seeking a friendly Host/Hostess to welcome guests and manage the dining room flow. You will greet guests, monitor wait times, manage reservations, and escort guests to seating areas in a fast-paced hotel environment.

The role requires clear English communication, good organizational skills, and a team-oriented attitude. Prior guest service experience is preferred, and a valid Food Handler/Card is often required by local regulations. Flexible scheduling is expected.

Qualifications

• Strong communication skills and professional English usage required.
• Ability to work in a fast-paced, guest-facing role.
• Customer-service experience preferred.
• Must be able to work flexible shifts and maintain a positive attitude.

Responsibilities

• Welcome guests to the venue.
• Provide accurate wait times and monitor waiting lists.
• Manage reservations and escort guests to dining or bar areas.
• Explain menu items and assist guests as needed.
• Maintain a clean reception area and coordinate with staff.

Skills

Communication skills

Team player

Customer service

English proficiency

Education

High School education

Job description

The Host/Hostess responsibilities include greeting guests, providing accurate wait times, and escorting customers to the dining and bar areas. For this role, the Host/Hostess should have solid organizational and people skills to make sure our guests have a positive dining experience from the moment they arrive till their departure.

Requirements

THE NITTY-GRITTY (The Essential Job Duties)

• Welcome guests to the venue
• Provide accurate wait times and monitor waiting lists
• Manage reservations
• Escort customers to assigned dining or bar areas
• Provide menus and announce Waiter/Waitress's name
• Greet customers upon their departure
• Coordinate with wait staff about available seating options
• Maintain a clean reception area
• Cater to guests who require extra attention (e.g. children, elderly)
• Answer incoming calls and address customers' queries
• Assist wait staff as needed and ensure that items are fully stocked, and equipment is in good working condition
• Strong knowledge and consistent use of SNHD regulations and standards
• Must be able to work cooperatively and effectively in a team
• Consistently maintains clean and safe work area for self and other team members
• Participate in seamless operation between BOH + FOH staff members ensuring proper service to our guests
• Ability to communicate clearly in verbal and written English
• Maintain a clean, hygienic, and organized work environment including stocking of supplies, polishing cutlery/glassware, folding napkins, cleaning menus, sanitizing tables, etc.
• Explain basic details of food dishes and beverages to guests
• Perform to high standards of excellence, execution, and cleanliness
• Always keep your active SNHD Food Handler ' s card with you while on propert y
• Report health and safety incidents and concerns directly to leadership in an accurate and timely manner
• Contribute to successful SNHD health inspections
• Monitor and ensure cleanliness of all place settings, tabletops, seats and floor
• Communicate with cashier and servers for needs and any guest service issues
• Actively participate in all scheduled required training sessions
• Other duties as assigned

WHAT IT TAKES (The Qualities We Look For)

• Strong communication skills, inclusive of spelling and grammar in English
• Knowledge of health and safety rules in a kitchen
• A team player with good communication skills
• Patient with an ability to stay positive under pressure
• Experience in managing reservations
• Demonstrable customer-service skills
• Excellent communication skills (via phone and in-person)
• Strong organizational skills with the ability to monitor the entire dining and bar area

MUST HAVE'S

• Current, legal and unrestricted ability to work in the United States
• High School education or equivalent
• Ability to communicate in English clearly and pleasantly with guests management/co-workers, both in person and on the telephone
• Food Service Handler Card and TABC certification that is currently valid for a minimum of at least 6 months
• Ability to work a flexible schedule

THE WORKING CONDITIONS

• Stand for periods of 8-10 hours
• Communicate clearly in verbal and written English
• Bend, squat and stretch in areas of limited space to perform cleaning, organization, and other duties
• Work in an environment that is subject to varying levels of cold, heat, smoke, and sound. Incumbents are at times subject to hazards such as chemicals; proper safety precautions will be taken. This position occasionally works outside and is subject to all weather Proper clothing is provided
• You may come into contact with pet hair/dander

VALUABLE TRAITS

• 50% logical / 50% creative / 100% AWESOME
• Enjoy working with a team and alone as the situation dictates
• Adaptive, Flexible!
• Embody "great attitude"
• Unwavering integrity and endless work ethic
• Appreciate constructive feedback, as well as graciously providing the same
• Tenacious and self-motivated

This is not an exhaustive list of duties and conditions. Additional responsibilities may be assigned as necessary by management.

*Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer*

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