Host - Herbsaint

United Way of Greenville County; New Orleans (LA); On-site; USD 17,000 - 22,000; Full time

Job summary

Link Restaurant Group, founded by James Beard Award winning executive Chef Donald Link and Stephen Stryjewski, oversees Herbsaint, Cochon, Cochon Butcher, Peche Seafood Grill, Gianna, La Boulangerie and Calcasieu Private Dining in New Orleans. The brand emphasizes traditions and regional flavors that guide hospitality.

We seek warm, engaging hosts to join the Herbsaint team. The role emphasizes guest-first service, professional appearance, and a collaborative atmosphere, with opportunities for

Qualifications

• Minimum 1 year of host and/or restaurant experience in a high-volume environment.
• Able to work in an organized and professional manner.
• Able to stand and walk for long periods.
• Quick thinking and adaptability in a changing environment.
• Excellent communication and interpersonal skills.
• Strong hospitality ethos and collaborative attitude.
• Receptive to constructive criticism and feedback.

Responsibilities

• Greet guests at the restaurant, acknowledgement by name if possible.
• Maintain cleanliness and organization at the host stand and front door.
• Answer phone and take reservations.
• Assist with mailing, posting, filing, or other tasks as needed.
• Seat guests efficiently according to standards.
• Communicate delays or waits politely to guests.
• Keep menus and wine lists clean and presentable.
• Present menus and greet guests with 'Enjoy your dinner!'
• Provide reservation counts and note special requests or large parties.
• Engage management for guest issues or complaints.
• Note special requests and celebrations when seating.
• Direct guests to tables at a comfortable pace.
• Check bathrooms, restock supplies, and empty trash.
• Adhere to grooming and dress code.

Skills

Host experience

Professionalism

Standing/walking

Adaptability

Communication

Hospitality

Feedback receptiveness

Job description

Link Restaurant Group was founded by James Beard Award winning executive Chef Donald Link and Stephen Stryjewski, with the goal to support the continuos growth of their family of restaurants in New Orleans. Currently that includes Herbsaint, Cochon, Cochon Butcher, Peche Seafood Grill, Gianna, La Boulangerie and Calcasieu Private Dining. Growing up in south Louisiana taught Chef Link about the importance of traditions and the regions unique flavors, which helped define their guiding philosophy to produce honest, simple food.

We offer competitive wages, health insurance (medical, dental and vision), 401k with company match, paid sick days, in-house dining discounts, career progression and professional development.

Are you the consummate host or hostess? Our hosts are one of the most important positions as they are the first and last faces our guests see. We are looking for warm, engaging and professional people to join our Herbsaint team!

Responsibilities:

Greet all guests entering the restaurant (by name if possible) and thank all guests leaving the restaurant

Maintain cleanliness and organization at the host stand and front door area

Answers phone, takes reservations

Performs any mailing, posting, filing or other projects given by the Manager on duty as time permits

Maintain an organized floor by quickly and efficiently seating guests according to company standards

Clearly and politely communicate with guests when delays and/or waits occur

Ensures that all menus (including dessert menus) wine lists are clean, in good shape and presentable to the guest

Presents menus and gives a quality assurance: “Enjoy your dinner!”

Provides reservation counts and informs Manager on duty of special requests, expected XXP’s, large parties, private events, etc.

Engage management for any guest issue or complaint

Informs server and Manager of special requests, celebration of birthdays, anniversaries, known allergies, etc., as soon as a party is seated

Directs guests at a comfortable pace for them to their table

Checks the bathrooms regularly for cleanliness, restocks paper goods and empties trash cans when needed.

Adhere to grooming and dress code standards

Skills and Requirements

Minimum 1 year of host and/or restaurant experience in a high-volume environment

Ability to work in an organized and professional manner

Able to work in a standing/walking position for long periods of time

Ability to demonstrate quick thinking and adaptability in a constantly changing environment

Excellent communication and interpersonal skills

Must possess exceptional work ethic, strong sense of hospitality, and a collaborative attitude

Receptive to constructive criticism and performance feedback

Physical Demands

The physical demands for this position are seeing, hearing, speaking, reaching, frequently lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.

The duties of this position may change from time to time. Link Restaurant Group reserves the right to add or delete duties and responsibilities at the discretion of LRG or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

LRG is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status.