Host/Greeter

Aloft Lake Nona; Orlando (FL); On-site; USD 30,000 - 35,000; Full time

Benefits offered by this job

Team Member Travel Program

Discounted family rates

Comprehensive health coverage

401(k) plan with company match

Employee Assistance Program

Paid time off and holidays

Exclusive team member discounts

Job summary

Aloft Lake Nona is looking for a Restaurant Host to create exceptional dining experiences. Responsibilities include greeting guests, monitoring dining room activity, and ensuring guest satisfaction.

The ideal candidate is flexible, has strong communication skills in English, and enjoys customer service. This role offers opportunities for growth within a vibrant team atmosphere.

Qualifications

• Flexibility with work days and hours is essential.
• Experience in customer service preferred.
• Strong communication skills in English needed.

Responsibilities

• Greet and seat guests warmly in the restaurant.
• Monitor dining room activity and support the team.
• Resolve guest complaints to create loyalty.
• Maintain an organized host stand while multitasking.

Skills

Customer service

Communication

Multi-tasking

Flexibility

Familiarity with restaurant terminology

Education

High school diploma or equivalent

Job description

Overview

Aloft Lake Nona seeks a Restaurant Host to provide an exceptional guest dining experience. You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will be responsible for greeting and seating guests, overseeing dining room maintenance, and monitoring service to ensure guest satisfaction.

Benefits

• Explore Freely: Immerse yourself in our Team Member Travel Program, where you'll enjoy complimentary and discounted stays at CoralTree Hospitality properties, allowing you to explore new destinations effortlessly.
• Share the Experience: Enjoy UNLIMITED Friends and Family discounted rates, creating unforgettable memories together.
• Comprehensive Health Coverage: Take charge of your well-being through our pre-tax flexible benefit plan, covering healthcare and dependent care expenses, tailored to your needs. Our comprehensive medical, dental, vision, life, and disability benefits, including pet insurance ensures peace of mind for you, your family, and your furry companions.
• Build for the Future: Plan for tomorrow with our 401(k) plan, complete with a company match, empowering you to build financial security.
• Support When You Need It: Navigate life's challenges with confidence through our Employee Assistance Program, providing support when you need it most.
• Enriched Lifestyle: Enjoy a balanced lifestyle with paid time off and holidays, giving you time to recharge and celebrate with loved ones.
• Exclusive Discounts: Access team member discounts from top industry brands in travel, entertainment, and retail, including Apple, Live Nation, Samsung, Hertz, Sam’s Club and more, making every day a little more extraordinary.

Responsibilities

• Warmly greet guests into the restaurant.
• Proactively support the restaurant team while monitoring dining room activity.
• Collaborate with team members to communicate any special needs or guest requests.
• Utilize the freedom to go beyond and take initiative to resolve guest complaints and create loyalty.
• Enjoy multi-tasking at a fast pace while maintaining an organized host stand or work area.
• Sincerely thank guests leaving the restaurant and invite them to return.

This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. This job description is subject to change at any time. The team member will be required to follow other instructions and perform other work-related duties requested by his or her supervisor.

Qualifications

• This is a demanding business and we look for flexibility with work days and hours, but it’s also a lot of fun!
• Previous experience passionately providing service to others preferred.
• Familiarity of restaurant terminology and food service techniques preferred.
• People Person. The best part of serving others is creating experiences for them that go beyond the expected.
• Great communicator. Providing amazing experiences requires the ability to communicate fluently in English both verbally and through legible writing.
• A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy.
• High school diploma or equivalent
• Friendly and outgoing personality
• Ability to effectively communicate and provide directions in a clear, concise, and professional manner in both verbal and written form.