GARNI Cafe | Server Assistant

CoralTree Hospitality Group; Orlando (FL); On-site; USD 21,000 - 26,000; Full time

Job summary

Lake Nona Wave Hotel in Orlando, part of CoralTree Hospitality, is seeking a dining room support associate to help the service team deliver exceptional guest experiences.

You will assist serving staff, clear tables, maintain dining room cleanliness, and help ensure prompt, attentive service. Alcohol service and Food Handler certifications are required; strong English communication and a team-focused attitude are essential for success.

Qualifications

• Alcohol service and Food Handler certifications are required.
• Experience delivering guest service is preferred.
• Fluent English required for verbal and written communication.
• Ability to work flexible hours including weekends.

Responsibilities

• Proactively supports the restaurant team by clearing tableware and napkins.
• Maintain restaurant cleanliness by wiping tables and chairs and clearing debris.
• Deliver prompt service by resetting tables in a timely manner.
• Monitor dining room activity and assist with guest requests.
• Resolve guest complaints and help build loyalty.
• Perform all other duties as assigned.

Job description

Overview

About Lake Nona Wave Hotel

Celebrated as ‘the Living Room of Lake Nona,’ Wave Hotel opened in December 2021. Our luxury lifestyle hotel is at the very heart of one of the most innovative communities in the country. Infusing intuitive technology, access to unique wellness programs, and truly inspired restaurant and bar concepts Lake Nona Wave Hotel is an unexpected destination for guests from around the World. Discover a different side to Orlando that is anything but make-believe.

About CoralTree Hospitality

Our team members are the true soul of our company. We think differently. About travel, but also about the ways in which we deliver on our promise to engage, delight, awaken and challenge our team members as well as our guests. We are deeply committed to the foundation of core values that mold our interactions with everyone we encounter – our guests, our clients, our team, and our communities. We create engaging, impactful environments that connect people and places, awaken the spirit, and allow team members with talent, integrity, and heart to thrive. We believe our team members are the true soul of our company. We invite you to join us on this journey.

Job Overview

You will be an integral member of a team that creates disctinctively different and authentic experiences for our guests. You will be responsible for supporting the serving staff, ensuring prompt service, and overseeing dining room cleanliness to ensure guest satisfaction.

Responsibilities

• Proactively supports the restaurant team by clearing tableware, napkins, and refuse from tables.
• Ensure restaurant cleanliness by wiping down tables and chairs and clearing debris from the floor and surrounding areas.
• Deliver prompt service by resetting tables in a timely matter.
• Proactively support the restaurant team while monitoring dining room activity.
• Collaborate with team members to communicate any special needs or guest requests.
• Utilize the freedom to go beyond and take initiative to resolve guest complaints and create loyalty.
• All other duties as assigned.

Qualifications

Essential Functions

• Flexibility. This is a demanding business, and we look for flexibility with workdays and hours, but it’s also a lot of fun!
• Experience. Previous experience passionately providing service to others preferred.
• Knowledge. Alcohol service and Food Handler certifications are required. Familiarity with restaurant terminology and food service techniques is preferred.
• People Person. The best part of serving others is creating experiences for them that go beyond the expected.
• Great communicator. Providing amazing experiences requires the ability to communicate fluently in English both verbally and through legible writing.

A qualified applicant is a people person who is flexible with their schedule, loves to serve others, and thrives on the challenge of creating distinctively different dining experiences.

Working Environment/Physical Demands

• While performing the duties of this job, the team member is regularly required to walk and stand, 6-8 hours per day, and may have exposure to basic cleaning supply chemicals.
• The team member is occasionally required to climb and use balance. Additionally, they will frequently be asked to use their hands and arms to reach, carry, pull, and lift up to 25 lbs. Specific vision abilities required by this job include close vision, distance vision, and peripheral vision.
• The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job.
• While performing the duties of this job, the team member will experience temperature fluctuations (rain, wind, heat, humidity), and moderate to high noise levels.

#LakeNonaWaveHotel #LI-Onsite