Host/Greeter

Davidson Hospitality Group; Monterey (CA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Discounted hotel stays

Complimentary meals

Employee recognition programs

Referral bonuses

Employee Assistance Program (EAP)

Union benefits

Paid time off

Sick leave

401(k)

Job summary

Davidson Hospitality Group oversees Hyatt Regency Monterey Hotel and Spa on Del Monte Golf Course, where a Host/Greeter welcomes guests and manages seating with a warm, professional attitude. You’ll assist guests, handle reservations, and support smooth dining room operations while upholding high service standards.

The role requires strong communication, reliability, and the ability to multitask in a busy setting, with shifts that may include evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent preferred.
• Previous customer service, hospitality, restaurant, or retail experience preferred.
• Excellent interpersonal and communication skills with guests, team members, and management.
• Strong customer service orientation and a genuine passion for guest experiences.
• Ability to remain calm, organized, and professional in a fast-paced environment.
• Strong multitasking, time management, and problem-solving skills.
• Ability to manage reservations, waitlists, and seating efficiently and accurately.
• Basic computer and POS system skills preferred.
• Must be available to work any shift, on any day of the week, based on business needs and seniority.
• Ability to work evenings, weekends, and holidays.
• Stand and walk for extended periods and perform duties requiring movement.
• Reliability, punctuality, and a team-oriented attitude.

Responsibilities

• Welcome guests with a warm, friendly demeanor to create a positive atmosphere.
• Provide exceptional guest service, answer inquiries, and assist guests as needed.
• Handle cash transactions accurately and in line with procedures.
• Greet guests and assist with seating at tables.
• Manage reservations and waitlists using a computerized system.
• Answer phone calls and respond to online inquiries promptly.
• Address guest complaints and concerns gracefully and professionally.
• Help maintain a clean and organized dining room.
• Perform additional duties as assigned.

Skills

Customer service

Hospitality

Cash handling

POS skills

Multitasking

Communication

Professional appearance

Education

High school diploma

Tools

POS system

Job description

Property Description

Join the prestigious team at Hyatt Regency Monterey Hotel and Spa on Del Monte Golf Course, located in the picturesque Monterey Peninsula of California! As a renowned resort, we are seeking dedicated and passionate individuals to be part of our team. With its stunning coastal location, luxurious accommodations, and world-class amenities, Hyatt Regency Monterey offers a unique and serene work environment where you can showcase your hospitality skills. As an employee, you will have the opportunity to deliver exceptional service to our discerning guests and create unforgettable experiences. With a commitment to employee development and growth, Hyatt Regency Monterey offers ample opportunities for advancement and career progression. Join our team and be part of a culture that values excellence, teamwork, and guest satisfaction.

Overview

The Host/Greeter is responsible for warmly welcoming and seating guests, managing reservations, and delivering exceptional customer service to ensure a positive and memorable dining experience. This role serves as the first point of contact for guests and plays a vital part in creating a welcoming atmosphere, maintaining an organized flow of service, and ensuring efficient restaurant operations. The Host/Greeter works collaboratively with the restaurant team to provide outstanding hospitality, manage guest expectations, and uphold the highest standards of professionalism and guest satisfaction.

Responsibilities

• Welcome guests at the Restaurant with a warm and friendly demeanor, creating a positive and inviting atmosphere
• Provide exceptional guest service, answering inquiries, and assisting guests with their needs
• Efficiently handle cash transactions, ensuring accuracy and compliance with company procedures
• Greet guests upon arrival and assist with seating them at their tables
• Manage reservations and waitlists using a computerized system
• Answer phone calls and respond to online inquiries in a timely and professional manner
• Handle guest complaints and concerns with grace and professionalism
• Help maintain a clean and organized dining room
• Other duties as assigned

Qualifications

• High school diploma or equivalent preferred
• Previous customer service, hospitality, restaurant, or retail experience preferred
• Excellent interpersonal and communication skills with the ability to interact professionally and courteously with guests, team members, and management
• Strong customer service orientation and a genuine passion for creating positive guest experiences
• Ability to remain calm, organized, and professional in a fast-paced environment
• Strong multitasking, time management, and problem-solving skills
• Ability to manage reservations, waitlists, and guest seating efficiently and accurately
• Basic computer and point-of-sale (POS) system skills preferred
• Must be available to work any shift, on any day of the week, based on business needs and seniority. This position has no set schedule, fixed shifts, or guaranteed days off.
• Ability to work evenings, weekends, and holidays
• Ability to stand and walk for extended periods and perform duties requiring frequent movement throughout the restaurant
• Demonstrated reliability, punctuality, and a positive team-oriented attitude
• Ability to maintain a polished and professional appearance in accordance with company standards

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining, and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts, and Davidson Restaurant Group. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Hotel-Provided Perks:Health & Wellness Coverage - Medical, dental, and vision insurance provided through the Union. The company subsidizes these benefits, and once the Union's required work hours are met, your monthly premiums are fully covered.
• Discounted Stays at Hyatt Hotels - Travel and stay with ease using exclusive employee rates.
• Complimentary Meals - Enjoy free meals during your shift in our on-site cafeteria.
• Employee Recognition Programs - We celebrate your contributions and milestones regularly.
• Referral Bonuses - Help us grow our team and earn bonuses for successful hires.
• Employee Assistance Program (EAP) - Free, confidential support for personal or work-related concerns.
• Union Benefits (offered through the Union): Life Insurance - Coverage is provided through the Union to offer peace of mind and financial support for you and your loved ones.
• Paid Time Off - Vacation & Sick time hours
• Sick Leave - Union-provided sick time ensures you can care for your health when it matters most.
• 401(k) Retirement Plan - A Union-sponsored 401(k) is available to help you save for the future with confidence.

Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation. Background check required. We participate in E-Verify.

Salary Range

USD 23.03 - USD 23.03 /Hr.