Host Greeter

PERG online; Broomfield (CO); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Free meals

Golf privileges

Spa and restaurant discounts

Discounted Omni property rates

Corporate discounts

Continued education opportunities

Job summary

Omni Hotels is seeking a friendly Host/Greeter for Shep's Gastropub. You will welcome guests, manage reservations, seat guests, answer phones, and explain restaurant concepts while upholding service standards with a warm demeanor.

This seasonal role includes benefits such as free meals, dining discounts, and associate perks. Prior host experience in fine dining is preferred; must stand for extended periods and work flexible hours, including nights, weekends, and holidays.

Qualifications

• Hands-on food and beverage knowledge in hospitality.
• Minimum of relevant host experience in a fine dining restaurant is strongly preferred.
• Willing to work flexible hours including nights, weekends and holidays.
• Excellent customer service with a friendly, approachable demeanor and attention to detail.
• Must engage guests and deliver warm, personalized service.
• Able to work in a fast-paced environment and manage multiple priorities.
• Maintain punctuality and professional appearance.
• Clear written and verbal communication in English with guests and staff.
• Computer literacy including payroll systems, Micros, POS systems.
• Serve Safe certification and TIPs (unexpired).

Responsibilities

• Maintain and refine service standards and ensure compliance with hotel standards and local laws.
• Prepare for health inspections and maintain sanitation awareness.
• Handle host duties: answer phones, manage reservations, seat guests, and explain restaurant concepts.
• Organize host stand and guest entrance; keep menus clean.
• Adhere to trash procedures and maintain hotel assets.
• Maintain knowledge of food and beverage menu items.
• Report maintenance or housekeeping needs to management.
• Ensure high-quality table settings and smooth seating.
• Respond to guest requests promptly to create a memorable experience.
• Stay informed about hotel offerings and local attractions.
• Coordinate restaurant events and service timing with kitchen operations.
• Attend daily stand-up meetings and trainings.
• Present a professional appearance per Omni standards.
• Respond to emergencies to ensure guest safety.
• Participate in department trainings and meetings.
• Perform other duties as assigned by leadership.

Skills

Guest service excellence

Hospitality knowledge

Communication skills

Fast-paced environment

Flexibility in schedule

Problem solving

Professional demeanor

English communication

Education

Serve Safe certified

Tools

Payroll systems

Micros

POS systems

Job description

Shep's Gastropub Host / Greeter

Overview:

Responsible for delivering excellence in guest service by developing relationships with guests, providing personalized service, anticipating and delivering guests’ needs. The Host comprehends the restaurant operation and seats our guests with a friendly demeanor keeping their expectations and the needs of the operation in mind.

Salary for this position is (based on experience): $20.00/hour.Seasonal Associates at Omni Interlocken are entitled to select benefits based on hours worked. Omni Interlocken reserves the right to pay more or less than listed compensation scale based on factors not related to sex or race.

Additional associate benefits offered include free meals in Associate Café, golf privileges, discounts at the spa and restaurants, discounted rates at other Omni properties, corporate discounts, continued education opportunities and more.

Responsibilities:

• Consistent maintenance and refinement of service standards. Ensures compliance with all hotel standards and local laws.
• Ensure compliance with health, safety and sanitation awareness standards. Prepare daily for health department and Ecosure inspections.
• Perform all necessary tasks for a host according to the standard operating procedure of the hotel including but not limited to answering phone, managing reservations and table assignments, greeting guest, seating guests, explaining restaurant concepts.
• Perform all side work as assigned by management including but not limited organization of restaurant host stand and guest entrance, menu cleanliness.
• Responsible to adhere to all proper trash procedures.
• Must retain and maintain complete knowledge of all food and beverage menu items.
• Report to management any need for housekeeping or maintenance of restaurant and restaurant equipment.
• Responsible to maintain all furniture, fixtures and equipment to a high standard. Minimize breakage by demonstrating care when handling hotel assets and equipment.
• Perform proper steps of service when seating guests. Responsible for ensuring high-quality table sets prior to seating tables.
• Ensure positive guest service and respond positively to complaints, taking all appropriate actions to turn dissatisfied guests into return guests.
• Respond to guests’ requests in an accurate and timely manner, creating a positive outcome that will result in a memorable experience.
• Maintain knowledge of hotel offerings and local surroundings, i.e. nearby entertainment, theaters, etc.
• Contribute to the restaurant sanitation operation and timing of service out of the kitchen and to the table. Ensures prompt delivery and quality control from point of departure to arrival.
• Responsible to attend daily stand-up meeting to gather relevant information prior to service.
• Contribute to the cleanliness and organization of all restaurant space, FOH & BOH.
• Executes all necessary instructions on Restaurant Event Orders.
• Encourages and builds mutual trust,respectand cooperation among co-workers. Treats co-workers fairly and equitably.
• Maintain a professional,neat and organized appearance according to Omni standards.
• Respond swiftly and effectively in any emergency or safetysituations.Ensure a safe working and guest environment to reduce the risk of injury or accident.
• Attend all required departmenttrainingsand meetings.
• Perform any other duties required by leadership

Qualifications:

• Candidate must have hands-on food and beverage knowledge and a comprehensive, working knowledge of the hospitality business.
• A minimum of relevant host experience in a fine dining restaurant is strongly preferred.
• Must be willing to work flexible hours as needed during busy times and high-profile events, including nights,weekendsand holidays.
• Highly developed customer serviceskills;possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail.
• Proven ability to engage guests at all levels. Must be passionate about providingwarm,engagingand personalized service.
• Candidatemust be able to work in a fast-paced environment and be able to handle multiple priorities.
• Mustpossessthe ability to handle stressful and busy hotel operations. Abilityto alwaysmaintaina positive and professional demeanor and composure.
• Must have the ability to report to work on time and when scheduled.
• Must have the ability to stand and/or walk for extended periods of time.
• Must meet standards of appearance and alwaysmaintaina high levelof personal hygiene.
• Clear,concisewrittenand verbal communication skills.Candidatemust be comfortable speaking to guests. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers.
• Computer literacy to include Payroll systems, Micros, POS systems.
• Serve Safe certified | Unexpired TIPsrequired.

This position will be open and posted until filled, with a minimum posting period of three days.