Host Greeter

Omni Hotels & Resorts; Broomfield (CO); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Free meals in Associate Café

Golf privileges

Discounts at spa and restaurants

Discounts at Omni properties

Continued education opportunities

Job summary

Omni Interlocken Resort in Colorado is seeking a Host/Greeter to deliver guest-first service in a fine dining setting. You will greet guests, manage reservations, and seat guests with a warm, professional demeanor while maintaining restaurant standards and knowledge of the hotel offerings.

The role involves long hours on your feet, availability for evenings, weekends and holidays, and participation in daily briefings to ensure smooth service and guest satisfaction.

Qualifications

• Hands-on food and beverage knowledge and hospitality experience.
• Minimum host experience in a fine dining setting preferred.
• Flexible hours including nights, weekends and holidays.
• Strong customer service and problem-solving with attention to detail.
• Ability to engage guests warmly and provide personalized service.
• Ability to work in a fast-paced environment with multiple priorities.
• Punctual, professional appearance and personal hygiene.

Responsibilities

• Maintain service standards and adhere to hotel standards.
• Ensure health, safety and sanitation; prepare for inspections.
• Answer phones, manage reservations and seat guests per SOP.
• Organize host stand and guest entrance; keep menus clean.
• Follow proper trash procedures and keep knowledge of menu items.
• Report maintenance needs to management.
• Assist with seating and ensure proper table settings.
• Be knowledgeable about hotel offerings and local surroundings.
• Attend daily stand-up meetings and maintain FOH/BOH cleanliness.

Skills

Customer service

Hospitality

Communication

Tools

Micros

POS systems

Payroll systems

Job description

Omni Interlocken Resort The Four-Diamond, award-winning Omni Interlocken Resort welcomes you to a retreat into modern luxury. Nestled against the backdrop of the Rocky Mountains, this year-round Colorado resort near Denver offers a wealth of on-site amenities. With its stunning panoramic views of the mountains or valley, unmatched luxuries and the essence of snow-capped mountain tranquility, the Omni Interlocken Resort is sure to sweep you off your feet.

Shep's Gastropub Host / Greeter

Overview

Responsible for delivering excellence in guest service by developing relationships with guests, providing personalized service, anticipating and delivering guests’ needs. The Host comprehends the restaurant operation and seats our guests with a friendly demeanor keeping their expectations and the needs of the operation in mind.

Salary for this position is (based on experience): $20.00/hour. Seasonal Associates at Omni Interlocken are entitled to select benefits based on hours worked. Omni Interlocken reserves the right to pay more or less than listed compensation scale based on factors not related to sex or race.

Additional associate benefits offered include free meals in Associate Café, golf privileges, discounts at the spa and restaurants, discounted rates at other Omni properties, corporate discounts, continued education opportunities and more.

Responsibilities

• Consistent maintenance and refinement of service standards. Ensures compliance with all hotel standards and local laws.
• Ensure compliance with health, safety and sanitation awareness standards. Prepare daily for health department and Ecosure inspections.
• Perform all necessary tasks for a host according to the standard operating procedure of the hotel including but not limited to answering phone, managing reservations and table assignments, greeting guest, seating guests, explaining restaurant concepts.
• Perform all side work as assigned by management including but not limited organization of restaurant host stand and guest entrance, menu cleanliness.
• Responsible to adhere to all proper trash procedures.
• Must retain and maintain complete knowledge of all food and beverage menu items.
• Report to management any need for housekeeping or maintenance of restaurant and restaurant equipment.
• Responsible to maintain all furniture, fixtures and equipment to a high standard. Minimize breakage by demonstrating care when handling hotel assets and equipment.
• Perform proper steps of service when seating guests. Responsible for ensuring high-quality table sets prior to seating tables.
• Ensure positive guest service and respond positively to complaints, taking all appropriate actions to turn dissatisfied guests into return guests.
• Respond to guests’ requests in an accurate and timely manner, creating a positive outcome that will result in a memorable experience.
• Maintain knowledge of hotel offerings and local surroundings, i.e. nearby entertainment, theaters, etc.
• Contribute to the restaurant sanitation operation and timing of service out of the kitchen and to the table. Ensures prompt delivery and quality control from point of departure to arrival.
• Responsible to attend daily stand-up meeting to gather relevant information prior to service.
• Contribute to the cleanliness and organization of all restaurant space, FOH & BOH.
• Executes all necessary instructions on Restaurant Event Orders.
• Encourages and builds mutual trust, respect and cooperation among co-workers. Treats co-workers fairly and equitably.
• Maintain a professional, neat and organized appearance according to Omni standards.
• Respond swiftly and effectively in any emergency or safety situations. Ensure a safe working and guest environment to reduce the risk of injury or accident.
• Attend all required department trainings and meetings.

Qualifications

• Perform any other duties required by leadership
• Candidate must have hands‑on food and beverage knowledge and a comprehensive, working knowledge of the hospitality business.
• A minimum of relevant host experience in a fine dining restaurant is strongly preferred.
• Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays.
• Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem‑solving abilities, with a keen eye for detail.
• Proven ability to engage guests at all levels. Must be passionate about providing warm, engaging and personalized service.
• Candidate must be able to work in a fast‑paced environment and be able to handle multiple priorities.
• Must possess the ability to handle stressful and busy hotel operations. Ability to always maintain a positive and professional demeanor and composure.
• Must have the ability to report to work on time and when scheduled.
• Must have the ability to stand and/or walk for extended periods of time.
• Must meet standards of appearance and always maintain a high level of personal hygiene.
• Clear, concise written and verbal communication skills. Candidate must be comfortable speaking to guests. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co‑workers.
• Computer literacy to include Payroll systems, Micros, POS systems.
• Serve Safe certified | Unexpired TIPs required.
• This position will be open and posted until filled, with a minimum posting period of three days.

Omni Hotels & Resorts Is An Equal Opportunity/AA/Disability/Veteran Employer. The EEO Is The Law Poster Is Available Using The Following Link

EEOC is the Law Poster

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.