Host/Food Runner (Part Time)

Study Hotels; Baltimore (MD); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

Paid holidays

Job summary

Study Hotels in Baltimore seeks a Host/Food Runner to provide hospitality and high-quality service, greet and seat guests, take reservations, and support restaurant operations.

The role requires 2+ years in formal dining, English proficiency, flexibility to work evenings, weekends, and holidays, and a team-focused mindset.

Eligible full-time team members receive medical, dental, vision, life and disability insurances, paid time off, and paid holidays.

Qualifications

• Education: GED or high school diploma.
• Experience: 2+ years in formal dining or upscale casual environment.
• Flexibility to work any shift, including evenings, weekends, and holidays.
• Excellent verbal and written interpersonal communication skills.
• Proficiency in English required.
• Strong organizational skills, time management, and multi-tasking.
• Ability to interact professionally with all hotel departments.

Responsibilities

• Provides high level hospitality and customer service for guests.
• Greets and seats guests upon entering the restaurant.
• Records and confirms reservations and monitors waiting list.
• Answer telephones and assist with room service and to-go orders.
• Help servers by delivering orders and ensuring timely service.
• Maintain knowledge of menu items and beverage programs.
• Ensure food safety standards and clean work environment.
• Work flexible schedule as directed by management.

Skills

Customer service

English proficiency

Multi-tasking

Time management

Education

GED or high school diploma

Job description

Dear Charles is currently seeking a Host/Food Runner to provide genuine hospitality and the highest quality of service to our guests. The ideal candidate can create an engaging environment, providing courteous, responsive, guest-centered service.

Our caring and attentive associates reinforce our principal belief that guest service is our highest priority. We have opportunities for energetic, service-oriented individuals who are experienced in providing efficient service and memorable experiences.

Responsibilities

• Provides the highest and most efficient level of hospitality and customer service expected by our guests.
• Greets and seats guests upon entering the restaurant.
• Records and confirms reservations through ToastTableor through call-in requests.
• Monitors guest waiting list.
• Answertelephones to service internal and external guests.
• Handles room service and to go orders via telephone.
• Handles cash, credit cards, and guest room charges.
• Assists with serving guests by bringing out meal orders if servers are busy.
• Helps monitor and observe guest’s dining experience to ensure guest are satisfied with the food and service and respond promptly and courteously to correct any problems.
• Maintains a level of knowledge of all menu items and beverage programs.
• Is a team player and assists others when and where necessary to ensure a seamless guest experience.
• Completesthe setup and breakdown of sections, including detailed cleaning of the work area and surrounding areas.
• Workswith servers to ensure that orders are completed according to request and on time.
• Maintains a safe and clean work environment.
• Reports any damages, shortcomings, and disturbances to managers or supervisors.
• Ensures the restaurant operation procedures and hygienemeet food safety standards and regulations.
• Has the ability to work a flexible schedule, including weekends and holidays.
• Has the availability to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the Restaurant General Manager.
• Any other duties assigned by Supervisor or Manager.

Fundamentals

• Ability to maintain a friendly, cheerful, and courteous demeanor at all times.
• Education: High school diploma or general education degree (GED).
• Experience: 2+ years of experience in a formal dining or upscale casual environment.
• Flexibility to work any shift, including evenings, weekends, and holidays.
• Excellent verbal and written interpersonal communication skills.
• Proficiency in English required.
• Strong organizational skills, including follow-up, time management, ability to multi-task and manage multiple priorities in a fast-paced environment.
• Ability to positively communicate and interact with all hotel departments.
• Ability to grasp, lift and or carry, or otherwise, move goods weighing a maximum of 40 lbs.
• Ability to stand for long periods indoors with a thematically climate-controlled workstation.
• Satisfactory completion of background check.
• Study Hotels is a drug-free workplace.

Benefits

Eligible full-time team members are offered a comprehensive benefits package including medical, dental, vision, life and disability insurances, paid time off, and paid holidays.

Study Hotels is an Equal Opportunity Employer and does not discriminate based on age, race, religion, disability, nationality, sex, sexual orientation, or any other category protected by federal, state, or local law.