Host/Food Runner

Forest Hills Country Club, Inc.; Town of Chesterfield (NY); On-site; USD 15,000 - 22,000; Full time

Job summary

Paylocity is seeking a friendly Host/Hostess to greet members and guests, welcome them warmly, and set the tone for an exceptional dining experience. You’ll manage reservations, handle phone inquiries, and guide guests to their seating with efficiency.

This role requires strong organization, excellent communication, and the ability to maintain waitlists while coordinating with servers and kitchen staff to ensure smooth, welcoming service from arrival to seating.

Qualifications

• Experience as a host/hostess or in a customer service role in a restaurant.
• Strong organizational and multitasking abilities during busy periods.
• Excellent communication and active listening.
• Familiarity with restaurant reservation systems.
• Basic math skills for reservations and seating calculations.
• Knowledge of food safety practices and hospitality standards.
• Demonstrated hospitality and positive guest relations.

Responsibilities

• Greet members/guests warmly upon arrival and provide friendly, professional service.
• Manage restaurant reservation systems efficiently.
• Coordinate seating arrangements to optimize turnover and guest satisfaction.
• Answer incoming phone calls with proper etiquette and assist with inquiries.
• Maintain waitlists and communicate wait times clearly.
• Support food safety standards by adhering to cleanliness and hygiene in guest areas.
• Collaborate with servers and kitchen staff to ensure seamless guest experiences.

Skills

Restaurant host/hostess experience

Organizational skills

Communication skills

Familiarity with reservation systems

Basic math for reservations

Food safety knowledge

Hospitality and guest relations

Tools

Reservation management software

Job description

Description

Job description:

Overview

Join our team as a Host/Hostess and be the welcoming face that sets the tone for an exceptional dining experience! In this lively role, you’ll be the first point of contact for members and guests, expertly managing reservations, greeting everyone with enthusiasm, and ensuring smooth seating arrangements. Your positive attitude and organizational skills will help create a warm, inviting atmosphere where members and guests feel valued from the moment they arrive.

Responsibilities

• Greet members/guests warmly upon arrival, providing friendly and professional customer service.
• Manage restaurant reservation systems efficiently.
• Coordinate seating arrangements to optimize table turnover and guest satisfaction.
• Answer incoming phone calls with proper phone etiquette, assist with reservation inquiries, and handle requests promptly.
• Maintain organized waitlists and communicate wait times clearly to guests.
• Support food safety standards by adhering to cleanliness and hygiene protocols in guest areas.
• Collaborate with servers and kitchen staff to ensure seamless guest experiences and smooth table management.

Skills

• Proven experience as a host/hostess or in a customer service role within a restaurant or food service environment.
• Strong organizational skills with the ability to multitask efficiently during busy periods.
• Excellent communication skills, including clear phone communication and active listening.
• Familiarity with restaurant reservation management systems.
• Basic math skills for handling reservations, seating calculations, and guest billing when necessary.
• Knowledge of food safety practices and hospitality standards to ensure guest well-being.
• Ability to demonstrate hospitality excellence through guest relations and positive attitude in all interactions.

Join us in creating memorable dining experiences by combining your passion for hospitality with your organizational talents!