Host/ Food Runner

Hale Street; Beverly (MA); On-site; USD 7,700 - 11,000; Part time

Benefits offered by this job

Hourly wage plus tips

Flexible schedule

Employee discount

Referral program

Growth opportunities

Job summary

Hale Street Tavern in Beverly Farms is seeking a part-time Host/Food Runner to join a fast-paced, friendly team. The role offers an engaging, high-energy environment with opportunities to grow within the Serenitee Restaurant Group.

Willingness to learn, strong customer service, and the ability to stay calm under pressure are essential. Evening and weekend availability is required; previous host or food runner experience is welcome but not necessary.

Qualifications

• Must be 16 or older.
• Availability to work various shifts, including weekends.
• Experience as a host or food runner is welcome but not required; hygiene and food safety rules should be understood.

Responsibilities

• Greet guests and provide a welcoming atmosphere at the start of the dining experience.
• Answer phones, take-out orders, and answer guest questions.
• Manage the wait list to minimize wait times and seat servers efficiently.
• Communicate with servers and kitchen about tables and business levels.
• Assist servers by clearing and resetting tables and refilling water.
• Deliver food orders quickly and accurately as a Food Runner.
• Act as liaison between Front of House and Back of House staff.
• Ensure dishes meet presentation, guest modifications, and safety standards.

Skills

Customer service

Multi-tasking

Oral communication

Calm under pressure

People skills

Organizational skills

Job description

Description

Do you love the thrill of a fast paced atmosphere? Are you outgoing, warm, gracious and excel at making others feel welcome? And are you organized, and able to keep a cool head and easy smile while under pressure? If this sounds like you, then we want to meet with you!

Super popular tavern, Hale Street Tavern, located in the beautiful community of Beverly Farms, is currently a part time Host/ Food Runner with evening and weekend availability to join our team! If you love working in a fun, dynamic, fast paced and busy environment, then this could be a great opportunity for you.

Responsibilities of the Host:

• Greet guests and provide a welcoming atmosphere at the start of the dining experience
• Answer phones, receive take-out orders and answer guest questions accordingly
• Manage the wait list, strategically “moving pieces of the dining puzzle” in order to minimize wait times, minimize empty tables and evenly seat servers to ensure a high level of service can be provided to every guest
• Communicate with servers regarding their tables and with the kitchen regarding levels of business
• Assist the servers as needed, including clearing and resetting tables and refilling guests’ water glasses

Responsibilities of the Food Runner:

• Deliver food orders from the kitchen to customers’ tables quickly and accurately
• Act as the contact point between Front of the House and Back of the House staff
• Assist the wait staff with table clearing and setting
• Act as the final check on all dishes to ensure food is served in accordance with our plate presentations, any guest modifications including special requests and allergies, as well as safety standards (e.g. proper temperature)
• Communicate any guest requests to the appropriate server if it is not a request that you can fulfill yourself
• Refill guests’ water glasses as needed
• Remove dirty dishes and utensils
• Inform restaurant staff about customers’ feedback or requests (e.g. when they ask for the check)

What We Will Offer to You:

• $6.75 an hour plus tips. ($15 - $22 with tips)
• Flexible schedule
• A dynamic and fun work environment
• Excellent employee discount program in all of the Serenitee Restaurant Group locations
• Superb Employee Referral Program
• Amazing opportunities for growth and career advancement

Requirements

• Must be 16 or older
• Availability to work various shifts, including weekends
• Experience as a host or food runner is not required but would be welcome
• Understanding of hygiene and food safety rules
• Physical ability and stamina to carry plates and stand for long hours
• Multi-tasking abilities
• Good oral communication skills
• Ability to remain calm and professional in a fast-paced work environment