Host - Food and Beverage

HSH Group / The Peninsula Hong Kong; Chicago (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a prestigious luxury brand as a Host at a renowned establishment in Chicago. This role offers the opportunity to work in a dynamic, fast-paced environment where you will be responsible for creating memorable guest experiences. You will manage reservations, greet guests, and ensure the highest standards of service are met. With exceptional health benefits and a supportive team, this position is perfect for someone passionate about hospitality and guest service. If you thrive in a high-energy setting and have a knack for making guests feel welcome, this could be your next career move.

Benefits

10 vacation days per year

9 paid holiday days per year

5 Paid Sick Leave days

Complimentary employee meals

Discounted parking

Discounted room nights

50% discount on spa services

80% company-paid medical coverage

Complimentary life insurance

Retirement plan with 5% match

Qualifications

• 2+ years of guest service experience in a fast-paced environment.
• Knowledge of reservation systems and wine is essential.

Responsibilities

• Handle reservations, greet guests, and maintain service standards.
• Observe and recommend improvements for restaurant facilities.

Skills

Guest service experience

Multi-tasking

Wine knowledge

Excellent presentation

Ability to handle high-stress situations

Tools

Open Table

Job description

Working alongside a high profile and prestigious team, The Peninsula Chicago is seeking a Host to join our F&B team to achieve the company’s objectives and create a memorable guest experience.

Be a part of a Five Star Five Diamond luxury brand.

Work in a busy, fast-paced environment.

Exceptional health benefits package and 401(k) with company match.

Key Accountabilities:

1. Responsible for all activities related to reservation handling, greeting, seating, and farewell in the Restaurant as per standards set by the hotel.
2. Perform pre-service and after-service procedures as per standards.
3. Confirm reservations and large parties 2 days out.
4. Handle on-the-day reservations to Peninsula standards.
5. Understand and accurately follow the standard of sequence of service.
6. Observe and maintain daily condition of all physical facilities and equipment in the restaurant, public area and make recommendations for corrections and improvements as needed.
7. Responsible for daily take-out orders over the phone or in person.

General Requirements:

1. Must have at least 2 years of guest service experience.
2. Knowledge of Open Table or other computerized reservation system.
3. Wine knowledge.
4. Ability to multi-task.
5. Impeccable grooming and excellent presentation.
6. Outgoing, well-spoken, polite, levelheaded, patient, ability to smile easily and get along with different personality types.
7. Ability to handle high-stress situations.

Benefits We Offer:

1. 10 vacation days per year.
2. 9 paid holiday days per year.
3. 5 Chicago Paid Sick Leave days per year.
4. 5 Chicago Paid Leave days per year.
5. Complimentary employee meals.
6. Discounted parking.
7. Discounted and complimentary room nights at The Peninsula Hotels.
8. 50% discount on spa services.
9. 25% discount on spa retail.
10. 80% company-paid medical, dental and vision coverage.
11. Complimentary life insurance.
12. Complimentary long-term disability.
13. Retirement plan with 5% company match.

We are delighted to receive your resume for further consideration. As we anticipate a large number of applications, we look forward to connecting with candidates that meet our various role qualifications. To be considered for the position, you must have work authorization in the United States. The salary range for this position is $22-25/hr.