Host/Expo/Food Runner

Hilton Garden Inn - Outer Banks/Kitty Hawk; Kitty Hawk (NC); Hybrid; USD 16,000 - 23,000; Full time

Benefits offered by this job

Paid Vacation

Paid Birthday

Time and a half pay for Holidays

Medical, Dental, and Vision plans

401K Plan - Company matches up to 3%

Team Member Travel Program

YMCA Corporate Discount

Monthly Incentives

Seasonal Bonuses

Education Sponsor

Employee Recognition and Appreciation

Employee Meal Program

Job summary

Hilton Garden Inn Outer Banks/Kitty Hawk is seeking a Host/Expo/Food Runner to support guest service in our restaurant. The role combines host/hostess duties, expediting, and food running to ensure a seamless dining experience.

Typical hours are morning shifts, with business needs guiding exact start/end times, and responsibilities include greeting guests, seating, serving water, and assisting the team. In addition to on-the-job training, employees enjoy benefits including paid vacation, health

Qualifications

• Must be capable of reading, writing, and speaking English fluently.
• Excellent guest service skills and ability to multitask in a hospitality setting.
• Ability to lift and carry large trays and stand for extended periods.

Responsibilities

• Greet guests warmly and seat them, rotate tables, and pour water.
• Deliver food promptly, assist servers, and maintain dining room cleanliness.
• Maintain accurate cover counts, manage opening/closing checklists, and ensure plate presentation.

Job description

$14.00 per hour.

Host/Expo/Food Runner Job Summary:

Responsible for helping to achieve ongoing guest satisfaction and team goals as a tool for continuous improvement. This is a hybrid position that includes host/hostess, expeditor, and food runner responsibilities. Responsible for guest service in the hotel restaurant, seating guest, rotating tables, plating/delivering food, and providing an exceptional experience.

The hours for this role are typically 7am-12/2pm (business dictates when you leave).

Hilton Garden Inn Outer Banks Company Benefits: (dependent upon hours/tenure/performance)

• Paid Vacation
• Paid Birthday
• Time and a half pay for Holidays (Easter, Thanksgiving, Christmas)
• Medical, Dental, and Vision plans
• 401K Plan - Company matches up to 3%
• Team Member Travel Program - highly discounted rates at Hilton Brand hotels
• YMCA Corporate Discount
• Monthly Incentives
• Seasonal Bonuses
• Continued Education Sponsor - Employees can earn Hospitality & Tourism certificates at local Community College
• Employee Recognition and Appreciation Program
• Employee Meal Program (Your meal is FREE if you're on the clock!) and other Restaurant Discounts

Essential Functions of Host/Expo/Food Runner:

• Come to work at your scheduled time, ready to work, and in clean/approved uniform, closed toe non-slip shoes, and name tag.
• Greet all guests warmly in a timely manner, alert servers of new tables.
• Seat and rotate guests, know table numbers, and pour water.
• Keep an accurate count of covers during your shift.
• Straighten up host stand, empty trash and re-line with a trash bag.
• Always know the specials and 86'd items.
• Know the hours of the restaurant and when breakfast, lunch, happy hour, and dinner are served.
• Know how to operate all wait staff equipment beverage machines, how to make coffee, and roll silverware during downtime.
• Never leave the dining room empty handed. Take all plates, glasses, trash to the kitchen.
• Assist wait and bar staff as needed.
• Takes pride in plating food properly while executing perfect plate presentation, ensuring all necessary condiments and garnishments accompany the dish.
• Delivers all food orders to waiting guests in a timely manner.
• Respectful of all supervisors and co-workers, maintains good relationship with all employees.
• Willing to assist others when able or needed.
• Complete all opening and closing checklists.
• Serve all guests quickly and efficiently.
• Bus, clean, and reset all tables quickly for new customers.
• Able to lift and carry large trays.
• Remain calm, friendly and happy while in the front of the house or in ear shot of any guest.
• Report any issue with fellow staff or guest's immediately to your Manager or Manager on duty.
• Report any repairs needed that may be harmful to the guest or an employee immediately to your Manager or Manager on duty.

Guest Relations, Host/Expo/Food Runner:

• Be ready available/approachable for all guests.
• Take proactive effort when dealing with guest concerns.
• Extend professionalism and courtesy to guests at all times.

Requirements for Host/Expo/Food Runner:

In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, determined by the supervisor:

• The hotel operates 7 days a week, 24 hours a day. Schedules must accommodate fluctuating business demands and associates, may be asked to work shifts other than those they prefer or normally work.
• Carry out all reasonable requests by leadership team.
• Comply with department uniform and appearance standards.
• Must be capable of how to read, write, and speak English fluently.

OBX Resort, LLC DBA Hilton Garden Inn is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including age, sex, color, race, creed, national origin, religion, marital status, sexual orientation, political belief, or disability.