Host(ess)/Cashier - Bears' Den

Hershey Entertainment & Resorts Company; Hershey (PA); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Free Hersheypark admission

Free parking

Discounts on food and shopping

Job summary

Hershey Lodge in Hershey, PA, is seeking a Part-Time Team Member to support restaurant management in delivering warm, efficient guest service and hospitality.

You will greet guests, seat them per requests, assist with reservations and seating charts, handle cash and payments, and help with opening and closing procedures to ensure quality service.

Qualifications

• Must be at least 16 years of age.
• Experience in guest service is helpful.
• Ability to handle cash accurately and use POS.
• Strong communication and problem-solving abilities.

Responsibilities

• Greet guests and seat them per requests and rotation.
• Complete opening/closing procedures, including cash handling.
• Coordinate reservations and seating charts; answer phones.
• Oversee service, safety, and sanitation to ensure quality.
• Respond to guests' questions and concerns.

Skills

Guest service

Cash handling

POS operation

Communication skills

Problem solving

Tools

POS system

Job description

Join the team at Hershey Lodge, an award-winning resort best known for being warm, welcoming, and distinctly Hershey. Offering 665 guest rooms and 100,000 square feet of function space, Hershey Lodge provides convenience and comfort for families and guests of all ages. We hope you\'ll enjoy the sweet hospitality and iconic chocolate details around every corner.

This position assists restaurant management in overseeing guest service and satisfaction at the Hershey Lodge.

As a Part-Time Team Member, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your Employee ID!

Job Duties (Duties marked with an asterisk are essential functions of this job):

• Greet guests upon arrival in the restaurant and seat guests in accordance with their requests and server rotation*
• Complete opening and closing procedures, including cash control and settlement of guest charges*
• Coordinate reservations and seating charts, answer telephones; and oversee service, safety, and sanitation to ensure quality*
• Respond to guests' questions, requests, and concerns*
• Perform other duties as assigned

Qualifications:

• Must be at least 16 years of age

Knowledge, Skills, and Abilities:

• Ability to operate point-of-sale computer and calculator.
• Proven employee/guest relations, communication, problem solving, and organizational skills.
• Professional image representative of company image.
• Ability to perform mathematical calculations and handle cash.

Job Demands:

• Physical requirements include standing (up to 100% of shift), walking, bending, stooping, hearing, speaking and finger dexterity.
• The ability to communicate effectively in a loud environment.
• Ability to work a flexible eight-hour shift, breakfast, lunch, or dinner including weekends and holidays.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.