Host / ess

St. Pete Athletic; Saint Petersburg (FL); On-site; USD 23,000 - 32,000; Part time

Benefits offered by this job

Health Insurance

Flexible scheduling

Advancement opportunities

Employee discount

Job summary

St. Pete Athletic in St. Petersburg, FL is seeking Welcome Desk Concierge to be the face of the club.

You will welcome members, manage walk-ins and reservations, and guide guests through a luxury dining experience with warmth and precision. As the central link between guests and the restaurant team, you’ll coordinate VIP arrivals, uphold brand standards, and maintain lobby presentation. This part‑time role offers flexible scheduling, health insurance options, and opportunities for growth in a

Qualifications

• Previous hospitality experience preferred.
• Polished, professional, and approachable.
• Detail-oriented and reliable with strong communication skills.
• Calm under pressure and solution-focused.
• Hospitality as a craft, not just a job.

Responsibilities

• Welcomes members and guests with warmth and a genuine smile, using names whenever possible.
• Escort guests to their destination when possible, ensuring a personalized arrival.
• Anticipate needs by observing cues and being proactive.
• Act as a brand ambassador by communicating upcoming events and member benefits.
• Manage all reservations and walk-ins using OpenTable, with real-time accuracy.
• Verify membership credentials, guest passes, and bookings to ensure smooth entry.
• Handle phone calls and emails with professionalism and warmth.
• Monitor lobby cleanliness and presentation to align with brand standards.
• Execute opening and closing procedures, restocking, and readiness walkthroughs.
• Relay VIP arrivals and special requests to managers and leads promptly.
• Serve as liaison between guests and restaurant team; coordinate with departments to fulfill requests.
• Attend pre-shift briefings to review VIP guests and priorities.
• Uphold confidentiality and member privacy; follow health and safety guidelines.

Job description

Host / ess

Location: St. Petersburg, FL. Type: Part Time. Reports to: FOH Manager

Compensation: $20/hour

Welcome to St. Pete Athletic.

We’re not just operating a club—we’re building a community, a standard, and a vibe. Think urban country club. St. Pete Athletic is where sport, hospitality, and social energy collide. With 14 pickleball courts, 2 padel courts, dedicated table tennis spaces, a full-service restaurant and bar, and amenities ranging from coworking to wellness to a garden oasis—it’s a place to play, connect, and belong.

But our real secret? Hospitality. The kind you feel, not just see. We believe in creating moments that surprise and delight. And we’re looking for Welcome Desk Concierges who live and breathe that philosophy.

The Opportunity

As the restaurant host, you are the face of St. Pete Athletic and the first impression for every member and guest. Your polished professionalism, engaging energy, and genuine hospitality set the tone for an elevated experience.

You’ll orchestrate walk-ins, manage reservations, and serve as the central guide for all restaurant inquiries—ensuring every guest journey is seamless, personalized, and aligned with the club’s luxury standards. This is a role for someone who thrives in guest-facing moments, anticipates needs before they’re spoken, and delivers every interaction with warmth and precision.

Key Responsibilities

Luxury Guest Engagement

• Welcome members and guests with warmth, eye contact, and a genuine smile, using names whenever possible.
• Escort guests to their destination when business allows, ensuring a personalized arrival.
• Anticipate needs by observing cues and being proactive.
• Act as a brand ambassador by communicating upcoming events, programs, and member benefits.

Opentable and Reservation Operations

• Manage all reservations for dining at the club.
• Maintain real-time accuracy of reservations and arrivals in the OpenTable.
• Verify membership credentials, guest passes, and bookings, ensuring zero entry errors.
• Handle phone calls and email inquiries with professionalism, clarity, and warmth.
• Manage lobby flow during peak times, balancing efficiency with discretion and guest comfort.

Presentation & Readiness

• Monitor lobby and front-of-house areas to ensure cleanliness, organization, and alignment with brand standards.
• Execute opening and closing procedures, including restocking, system checks, and readiness walkthroughs.
• Relay VIP arrivals and special requests immediately to managers and department leads.

Collaboration & Communication

• Serve as the central liaison between guests and internal restaurant team.
• Coordinate with all departments to fulfill guest requests seamlessly.
• Communicate clearly and courteously with colleagues to ensure smooth handoffs.
• Attend pre-shift briefings to review VIP guests, special events, and priorities.

Standards & Safety

• Uphold confidentiality and member privacy in all interactions.
• Follow all health, safety, and sanitation guidelines.
• Assist with emergency protocols during medical, fire, or weather-related incidents.
• Embody the club’s style standards: polished uniform, approachable posture, and professional demeanor.
• Ability to stand for extended periods, lift up to 30 lbs, and move throughout the facility as needed.

Who You Are

• You thrive in guest-facing roles and love creating positive first impressions.
• You’re polished, professional, and approachable.
• You’re detail-oriented and reliable with strong communication skills.
• You’re calm under pressure and solution-focused.
• You see hospitality as a craft, not just a job.

Our Promise to You

• At St. Pete Athletic, we want this to be one of the best jobs you’ve ever had. That means:
• A supportive team culture built on kindness, excellence, and joy.
• Opportunities to learn across multiple areas of hospitality.
• The chance to be part of a community that values connection as much as service.

Compensation & Benefits

• $20/hour.
• Opportunity to enroll in company health insurance plans.
• Flexible scheduling.
• Opportunities for advancement in a new club.
• Employee discount for club membership (includes F&B and retail preferred pricing).

Sound Like You? Let’s Talk.

If you’re ready to join the team that’s setting a new bar for hospitality in Tampa Bay, we’d love to meet you.