Host, Dining Club

Tishman Speyer Properties; United States; On-site; USD 24,000 - 34,000; Full time

Job summary

Rainbow Room in New York City seeks a Private Dining Club Host to welcome and attend to Dining Club members and their guests with professional hospitality in a world-class setting.

The role requires fine dining expertise, exceptional interpersonal skills, and a proven ability to deliver first-class customer service to VIP clientele. Must handle fast-paced shifts, multi-task, and maintain a polished, professional appearance at all times.

Qualifications

• Fine dining expertise.
• Exceptional interpersonal verbal communication skills.
• Excellent customer service with VIP clientele experience.
• Experience in fast-paced environments and ability to multi-task under pressure.
• Strong organizational and administrative skills.
• Past customer service in upscale environments preferred.
• Ability to communicate in English clearly, both verbally and in writing.
• Open availability including mornings, evenings, weekends, and holidays.
• Maintain a professional appearance and adhere to dress code.

Responsibilities

• Meet, greet and interact with members and their guests in a professional, friendly and hospitable manner.
• Direct guests to the appropriate destination.
• Coordinate special events and manage crowd control.
• Perform administrative responsibilities as required.
• Assist with table settings and dining room duties as needed.
• Communicate issues to Management and resolve guest inquiries or complaints.
• Adhere to Rainbow Room dress code standards and adjust table settings as requested.
• Maintain composure in high-stress situations while remaining personable.

Skills

Fine dining expertise

VIP client service

Excellent interpersonal communication

Customer service excellence

Multitasking under pressure

Organizational skills

Professional appearance

Problem solving

initiative and adaptability

Job description

OUR HISTORY

The Rainbow Room, the quintessential New York venue, has been the site of some of the city's most celebrated events since first opening in 1934. We are seeking skilled, passionate professionals who take great pride in delivering unparalleled experiences and who value teamwork, integrity and professional development in a spectacular, world-class setting.

Your Role….

The Private Dining Club Host at Rockefeller Center will work closely with Dining Club management to ensure experience is at the levels of the most highly rated restaurants in the United States. This position requires extensive time on the mezzanine level welcoming and attending to Dining Club member preferences.

What you do...

• Meet, greet and interact with members and their guests in a professional, friendly and hospitable manner.
• Direct guests to the appropriate destination.
• Coordinate special events and manage crowd control.
• Perform administrative responsibilities as required.
• Assist when needed in table settings and general dining room duties.
• Communicate any issues to Management.
• Contact appropriate individual or department as necessary to resolve guest inquiries, situations and/or complaints.
• Assure that Guests are adhering to Rainbow Room Dress Code Standards.
• Changing the number of place settings per table at the client or guests request if changes occur during the event.
• Adding or taking away a complete table if the guests count or number of tables need changed.
• Be able to handle high stress situations when dealing with guests and the public.
• Perform other duties as assigned.

What it takes…

• The individual must possess the above knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.
• Fine dining expertise
• Exceptional interpersonal verbal communication skills.
• Excellent customer service skills and experience with managing a VIP clientele.
• Experience in a fast-paced environment and ability to multi-task and work under pressure while still being detail oriented and personable.
• Good organizational and administrative skills, as well as strong attention to detail.
• Prior customer service experience in an upscale environment highly preferred.
• Organizational skills.
• Must adhere to all company specific safety policies.
• Be able to understand and communicate in English, both verbally and in writing.
• Work cooperatively with other team members.
• Able to take direction and constructive feedback from Management.
• Must have open availability including early mornings, late nights, weekends and holidays.
• Maintain a positive attitude in the work environment.
• Highest level of professionalism.
• Ability to work independently.
• Ability to handle guest demand(s) in a hospitable manner.
• Problem solving skills.
• Initiative and adaptability required.
• Maintain a professional appearance at all times.
• Possess excellent computer skills.
• Must be able to multi-task.

Other things to consider….

• A significant portion of the workday requires walking and standing for extended periods of time.
• A significant portion of the workday requires walking and standing.
• Must be able to exert well-paced ability in limited space and to reach other locations of the restaurant on a timely basis.
• Must be able to bend, stoop, squat and lift up to 50 lbs. on a regular and continuing basis.
• Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• While performing the essential duties of this job the employee is frequently required to work in a limited physical space with variable atmospheric conditions including ventilation, lighting, smoke and extreme temperatures.
• Must be able to exert well-paced ability in limited space and to reach other locations of the restaurant on a timely basis.
• Must be able to work in an area where the noise level is usually moderate to loud.
• Requires manual dexterity to use and operate all necessary equipment.
• Must be able to follow uniform and grooming guidelines.
• Must be able to follow all other policies implemented by Rainbow Room.
• The above information is general in nature and level of work expected; it is not intended to be interpreted as an inclusive list of all duties, responsibilities and qualification required of employees assigned to this role.

The base compensation for this role is $21.00 per hour.

The Rainbow Room is an Equal Opportunity Employer and shall treat all applicants for employment equally based upon job-related qualifications and without regards to race, color, age, sexual orientation, marital status, military or veteran status, national origin, disability, religion, or any other characteristic protected by law.

Job Location New York, New York, United States

Position Type Full time

We firmly believe that our team members are the key to our success at the Rainbow Room. Our goal is to deliver the best guest experience and create special memories for all our customers. For our staff, we strive to provide an environment that offers challenging, stimulating and rewarding opportunities. Join our team and discover a work experience where new ideas are met with enthusiasm and where you can grow to your full potential. We are seeking individuals committed to delivering the best service in the hospitality industry, and who enjoy working as a team to create magical moments in one of the most iconic locations in the world. Welcome to the Rainbow Room!

Tishman Speyer is one of the leading owners, developers, operators, and managers of first-class real estate in the world, having managed a portfolio of assets since its inception of over 184 million square feet across the United States, Europe, Latin America and Asia.