Host, Dining Club

Tishman Speyer; New York (NY); On-site; USD 25,000 - 33,000; Full time

Job summary

The Rainbow Room, a landmark New York venue, seeks a Private Dining Club Host to welcome and attend to Dining Club members with superb hospitality on the mezzanine level. You will ensure exceptional service in a fast-paced, upscale setting and support event coordination and guest experience throughout shifts.

Ideal candidates bring fine dining expertise, top-tier customer service, and the ability to work under pressure while maintaining impeccable attention to detail and professionalism.

Qualifications

• Fine dining expertise required.
• Exceptional interpersonal and verbal communication skills.
• Experience with VIP clientele and high-service standards.
• Ability to multitask in a fast-paced, detail-oriented environment.
• Strong organizational and administrative abilities.
• Prior customer service in upscale settings preferred.

Responsibilities

• Meet and greet members and guests in a professional, hospitable manner.
• Direct guests to destinations and coordinate seating as needed.
• Assist with event setup, table settings, and dining room duties.
• Handle guest inquiries and resolve issues in coordination with Management.
• Ensure adherence to Rainbow Room dress code and safety policies.

Skills

Fine dining

Interpersonal skills

Customer service

Multitasking

Organizational skills

English proficiency

Job description

OUR HISTORY

The Rainbow Room, the quintessential New York venue, has been the site of some of the city’s most celebrated events since first opening in 1934.

We are seeking skilled, passionate professionals who take great pride in delivering unparalleled experiences and who value teamwork, integrity and professional development in a spectacular, world‑class setting.

Your Role….

The Private Dining Club Host at Rockefeller Center will work closely with Dining Club management to ensure experience is at the levels of the most highly rated restaurants in the United States. This position requires extensive time on the mezzanine level welcoming and attending to Dining Club member preferences.

What you do…

• Meet, greet and interact with members and their guests in a professional, friendly and hospitable manner.
• Direct guests to the appropriate destination.
• Coordinate special events and manage crowd control.
• Perform administrative responsibilities as required.
• Assist when needed in table settings and general dining room duties.
• Communicate any issues to Management.
• Contact appropriate individual or department as necessary to resolve guest inquiries, situations and/or complaints.
• Assure that Guests are adhering to Rainbow Room Dress Code Standards.
• Changing the number of place settings per table at the client or guests request if changes occur during the event.
• Adding or taking away a complete table if the guests count or number of tables need changed.
• Be able to handle high stress situations when dealing with guests and the public.
• Perform other duties as assigned.

What it takes…

The individual must possess the above knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.

• Fine dining expertise
• Exceptional interpersonal verbal communication skills.
• Excellent customer service skills and experience with managing a VIP clientele.
• Experience in a fast-paced environment and ability to multi‑task and work under pressure while still being detail oriented and personable.
• Good organizational and administrative skills, as well as strong attention to detail.
• Prior customer service experience in an upscale environment highly preferred.
• Organizational skills.
• Must adhere to all company specific safety policies.
• Be able to understand and communicate in English, both verbally and in writing.
• Work cooperatively with other team members.
• Able to take direction and constructive feedback from Management.
• Must have open availability including early mornings, late nights, weekends and holidays.
• Maintain a positive attitude in the work environment.
• Highest level of professionalism.
• Ability to work independently.
• Ability to handle guest demand(s) in a hospitable manner.
• Problem solving skills.
• Initiative and adaptability required.
• Maintain a professional appearance at all times.
• Possess excellent computer sk_i_lls.
• Must be able to multi‑task.

Other things to consider….

A significant portion of the workday requires walking and standing for extended periods of time.

• A significant portion of the workday requires walking and standing.
• Must be able to exert well‑paced ability in limited space and to reach other locations of the restaurant on a timely basis.
• Must be able to bend, stoop, squat and lift up to 50 lbs. on a regular and continuing basis.
• Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• While performing the essential duties of this job the employee is frequently required to work in a limited physical space with variable atmospheric conditions including ventilation, lighting, smoke and extreme temperatures.
• Must be able to exert well‑paced ability in limited space and to reach other locations of the restaurant on a timely basis.
• Must be able to work in an area where the noise level is usually moderate to loud.
• Requires manual dexterity to use and operate all necessary equipment.
• Must be able to follow uniform and grooming guidelines.
• Must be able to follow all other policies implemented by Rainbow Room.

The above information is general in nature and level of work expected; it is not intended to be interpreted as an inclusive list of all duties, responsibilities and qualification required of employees assigned to this role.

• The base compensation for this role is $21.00 per hour.

The Rainbow Room is an Equal Opportunity Employer and shall treat all applicants for employment equally based upon job-related qualifications and without regards to race, color, age, sexual orientation, marital status, military or veteran status, national origin, disability, religion, or any other characteristic protected by law.

#RainbowRoom

Job Location

New York, New York, United States

Position Type

Full time