Host - Casino Floor Service (Full-Time)

The Venetian Resort Las Vegas; Las Vegas (NV); On-site; USD 42,000 - 70,000; Full time

Job summary

The Venetian Resort Las Vegas is seeking a Casino Floor Service Host to deliver enhanced service to mid-end players on the casino floor. You will greet guests, enroll new players into the rewards program, and coordinate show tickets, reservations, and comps while aligning with company policies.

You will actively engage players, meet performance goals, support promotions, and adapt to the fast-paced environment while maintaining compliance and professional conduct.

Qualifications

• Minimum 1 year of customer service experience.
• 2 years in gaming industry preferred.
• Must pass Nevada Gaming Board and TAM alcohol card requirements.

Responsibilities

• Provide enhanced customer service and on-floor host presence for mid-end players to foster loyalty.
• Greet and bid farewell to players on the floor and build guest relationships.
• Assist with requests (show tickets, dinner reservations, transportation, comps) and enroll uncarded players into Venetian Rewards.
• Monitor hosted players, engage on a regular basis, and meet departmental goals.
• Support floor promotions and events as needed; follow SOPs and reporting processes.
• Perform other duties as assigned by management.

Skills

Customer service

Communication

Interpersonal skills

English proficiency

Bilingual: Spanish

Bilingual: Mandarin/Cantonese

Education

High school diploma

Tools

Casino systems

Job description

Position Overview

The primary responsibility of the Casino Floor Service Host is to provide enhanced customer service to current and new mid-end Casino Players through various responsibilities on the casino floor. All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.

Essential Duties & Responsibilities

• Provides enhanced customer service and additional on-property host presence for higher-end Mass and mid-end Players in an effort to foster loyalty.
• Creates an on-floor presence and serves as the primary position that is customer-facing for greeting and bidding farewell for players.
• Assists in arranging all customer requests throughout the trip as well as at checkout such as show tickets, dinner reservations, transportation, and available comps.
• Actively approaches and checks in with current hosted players on the floor.
• Identify un-carded players throughout the property and enroll them into the Venetian Rewards Loyalty Program through mobile units and/or manual enrollments.
• Meets and achieves departmental goals as well as goals set forth by management including, but not limited to, production, comps, and customer interactions.
• Assist with various floor promotions and/or events on occasion.
• Executes management objectives while continually adapting to the evolving environment of the business.
• Follows Company and departmental SOPs to ensure compliance.
• Utilizes reporting methodologies to achieve greater profitability.
• Consistent and regular attendance is an essential function of this job.
• Performs other related duties as assigned.

Company Standards of Conduct

All Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.

Minimum Qualifications

• 21 years of age.
• Proof of authorization/eligibility to work in the United States.
• High school diploma.
• Must be able to obtain and maintain a Nevada Gaming Board registration and Alcohol Awareness (TAM) card, as well as any other certification or license, as required by law or policy.
• 1 year of customer service experience.
• 2 years of experience in the gaming industry preferred.
• Ability to communicate clearly and effectively in English, both in spoken and written form.
• Bilingual in Spanish, Mandarin, or Cantonese preferred.
• Working knowledge of Casino/Hotel systems preferred.
• Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
• Must be able to work varied shifts, including nights, weekends and holidays.

Physical Requirements

Must be able to

• Lift or carry 20 pounds, unassisted, in the performance of specific tasks, as assigned.
• Physically access all areas of the property and drive areas with or without a reasonable accommodation.
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
• Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
• Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
• Work in a fast-paced and busy environment.
• Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.