Specialist - Venetian Rewards (Full-Time)

The Venetian Resort Las Vegas; Las Vegas (NV); On-site; USD 36,000 - 48,000; Full time

Job summary

The Venetian Resort Las Vegas seeks a Specialist - Venetian Rewards to handle guest inquiries at the Credit Desk and deliver outstanding service. You will sign up guests, reprint cards, issue slot credits and explain benefits in detail, while ensuring all policies are followed.

In this role you will coordinate with Venetian Rewards, casino hosts, VIP, and Hotel Operations to match play, link accounts to reservations, and assist with reservations.

Qualifications

• Must be 21 years of age and eligible to work in the United States.
• High School diploma or equivalent.
• Must obtain Nevada Gaming Control Board registration and related certifications.
• 2+ years of experience in a front-of-line position or related role.
• Strong computer skills, including casino/hotel systems and MS Office knowledge, especially Word, Excel and PowerPoint.
• Ability to communicate clearly and effectively in English, both in spoken and written form.
• Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds.
• Must be able to work varied shifts, including nights, weekends and holidays.

Responsibilities

• Sign up guests at the Credit desk and explain benefits of Venetian Rewards.
• Print or reprint cards, issue slot credits/match play redemptions.
• Assist guests with hotel reservations and revising bookings.
• Evaluate guest play and issue comps appropriately.
• Coordinate with Venetian Rewards, casino hosts, VIP, and Hotel Operations.
• Link Venetian Rewards accounts to hotel reservations for Status points.
• Merge accounts; set up and re-set account PINs.
• Upgrade/downgrade accounts and log changes.
• Print Win/Loss statements for guests.
• Maintain neat, organized counters and office; respond to emails and calls.
• Adhere to safety and attendance requirements.
• Perform other related duties as assigned.

Skills

Customer service

MS Office

English fluency

Interpersonal skills

Shift flexibility

Education

High School diploma or equivalent

Tools

Casino systems

MS Office

Job description

Position Overview

The primary responsibility of the Specialist - Venetian Rewards is to handle all guest inquiries and provide excellent service at the Credit Desk. All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.

• Service guests at the Credit desk by signing them up, reprinting cards, issuing slot credit/match play redemptions, and explaining benefits in detail.
• Handle guest challenges according to company policies.
• Assist guests with making and/or revising hotel reservations.
• Evaluate guest play and issue comps appropriately.
• Assist Venetian Rewards, casino hosts, VIP, and Hotel Operations with information regarding casino guests.
• Link Venetian Rewards accounts to Hotel reservations so that Status points can be earned during the guest’s visit.
• Merge accounts; set-up and re-set account PINs.
• Upgrade/downgrade accounts and log changes accordingly.
• Adjust point’s once proper verification & research has been completed while coordinating with slot dept.
• Print Win/Loss statement for guests.
• Ensure all counters and the office area are neat and clean and organized at all times.
• Read and respond to emails throughout the shift and Answer phone calls.
• Safety is an essential function of this job.
• Consistent and regular attendance is an essential function of this job.
• Performs other related duties as assigned.

Position Overview

The primary responsibility of the Specialist - Venetian Rewards is to handle all guest inquiries and provide excellent service at the Credit Desk. All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.

Essential Duties & Responsibilities

• Service guests at the Credit desk by signing them up, reprinting cards, issuing slot credit/match play redemptions, and explaining benefits in detail.
• Handle guest challenges according to company policies.
• Assist guests with making and/or revising hotel reservations.
• Evaluate guest play and issue comps appropriately.
• Assist Venetian Rewards, casino hosts, VIP, and Hotel Operations with information regarding casino guests.
• Link Venetian Rewards accounts to Hotel reservations so that Status points can be earned during the guest’s visit.
• Merge accounts; set-up and re-set account PINs.
• Upgrade/downgrade accounts and log changes accordingly.
• Adjust point’s once proper verification & research has been completed while coordinating with slot dept.
• Print Win/Loss statement for guests.
• Ensure all counters and the office area are neat and clean and organized at all times.
• Read and respond to emails throughout the shift and Answer phone calls.
• Safety is an essential function of this job.
• Consistent and regular attendance is an essential function of this job.
• Performs other related duties as assigned.

Company Standards of Conduct

All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.

Minimum Qualifications

• 21 years of age.
• Proof of authorization/eligibility to work in the United States.
• High School diploma or equivalent.
• Must be able to obtain and maintain a valid Nevada Gaming Control Board registration, Alcohol Awareness Card (TAM) and any other certification or license, as required by law or policy.
• 2+ years of experience in a front-of-line position or related role.
• Strong computer skills, including casino/hotel systems and MS Office knowledge, especially Word, Excel and PowerPoint.
• Ability to communicate clearly and effectively in English, both in spoken and written form.
• Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
• Must be able to work varied shifts, including nights, weekends and holidays.

Physical Requirements

Must be able to

• Lift or carry 10 pounds, unassisted, in the performance of specific tasks, as assigned.
• Physically access all areas of the property and drive areas with or without a reasonable accommodation.
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
• Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
• Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
• Work in a fast-paced and busy environment.
• Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.