Agent - Suite Reservations

The Venetian Resort Las Vegas; Las Vegas (NV); On-site; USD 25,000 - 30,000; Full time

Job summary

The Venetian Resort Las Vegas seeks an Agent – Suite Reservations to process hotel, restaurant, and show reservations with a focus on outstanding guest service. You will handle inbound inquiries, maintain knowledge of suites and services, and work within casino and hospitality operations to delight guests.

Ideal candidates will have 1–2 years in a luxury hotel/casino, strong English communication, proficiency in Word/Excel, and the ability to work flexible shifts including nights and weekends.

Qualifications

• Proof of authorization to work in the United States.
• High School diploma or equivalent.
• Must be able to obtain and maintain a Nevada Gaming Control Board registration and any other certification or license as required by law or policy.
• 1–2 years working in a Luxury Hotel & Casino environment is preferred.
• Experience in LMS, ACSC, Passkey, OpenTable, Archtics, Xtend, SDD Jazz, HotSOS, Zingle, SevenRooms, UrVenue, Alice, Transportation Portal and Internet knowledge preferred.
• Must be proficient in Word and Excel; must have the ability to type a minimum of 35 wpm.
• Ability to communicate clearly and effectively in English, both spoken and written.
• Strong interpersonal skills with guests and team members from diverse backgrounds.
• Must be able to work varied shifts, including nights, weekends, and holidays.

Responsibilities

• Process reservations for hotel, casino, restaurant, Box Office Show, and other areas.
• Receive inbound calls and messages from guests requesting reservations and assistance; provide expert information and service.
• Maintain complete knowledge of hotel features, services, hours, and suite types.
• Provide unmatched guest service and meet guest needs efficiently.
• Ensure safety and consistency in attendance; follow company policies and procedures.

Skills

Guest service

Communication skills

English proficiency

Phone etiquette

Attention to detail

Typing 35 wpm

Education

High School diploma or equivalent

Tools

LMS

ACSC

Passkey

OpenTable

Archtics

Xtend

SDD Jazz

HotSOS

Zingle

SevenRooms

UrVenue

Alice

Transportation Portal

Job description

Position Overview

The primary responsibility of the Agent – Suite Reservations is to process all Hotel, Casino, Restaurant, Box Office Show & other reservations in an incentive-based capacity with base pay. All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.

Essential Duties & Responsibilities

• Maintain complete knowledge of all hotel features/services and hours of operation. Familiar with all suite types, layout, décor, appointments, and location.
• Determine suite availability and status for current day, scheduled in house group activities, locations, and times.
• Receive inbound calls & messages from potential and confirmed guests of The Venetian Resort that are requesting Casino Events and Promotions, Suite Reservations, Restaurant and Box Office Show reservations, general inquiries and more. Provide a service for others, and provide expertise based on information keyed, gathered, studied, processed, or reviewed.
• Provide each guest with unmatched guest service.
• Possess full knowledge of hotel products, services, and benefits.
• Provide a service or assistance to meet the needs of a guest, client, or customer.
• Safety is an essential function of this job.
• Consistent and regular attendance is an essential function of this job.
• Performs other related duties as assigned.

Company Standards of Conduct

All The Venetian Resort Team Members are expected to always conduct and carry themselves in a professional manner. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.

Minimum Qualifications

• 21 years of age.
• Proof of authorization/eligibility to work in the United States.
• High School diploma or equivalent.
• Must be able to obtain and maintain a valid Nevada Gaming Control Board registration and any other certification or license, as required by law or policy.
• 1 - 2 years working in a Luxury Hotel & Casino environment is preferred.
• Experience in LMS, ACSC, Passkey, Open Table, Archtics, Xtend, SDD Jazz, HotSOS, Zingle, SevenRooms, UrVenue, Alice, Transportation Portal and Internet knowledge preferred.
• Must be proficient in Word and Excel, must have the ability to type a minimum of 35 wpm.
• Ability to communicate clearly and effectively in English, both in spoken and written form.
• Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of diverse backgrounds and levels of experience.
• Must be able to work varied shifts, including nights, weekends, and holidays.

Physical Requirements

Must be able to

• Lift or carry 20 pounds, unassisted, in the performance of specific tasks, as assigned.
• Physically access all areas of the property and drive areas with or without reasonable accommodation.
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
• Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
• Ability for prolonged periods of time to walk, sit, stand, stretch, bend, and kneel.
• Work in a fast-paced and busy environment.
• Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.