Food & Beverage Manager | Burdick's

Radisson Plaza Hotel; United States; On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Career advancement

Employee Assistance Program

Wellness reimbursement

Shift meal provided

Discounted hotel rates

Parental Leave Program

401K with 100% match up to 3%

Medical/Dental/Vision

Job summary

Burdick’s Bar & Grill in Kalamazoo is seeking a dynamic Food & Beverage Manager to lead front‑of‑house operations and deliver an exceptional guest experience. You will oversee daily restaurant and bar service, staff training, financial performance, and guest satisfaction in a lively, sports‑driven setting.

The role requires hands‑on leadership, a passion for hospitality, and experience managing high‑volume operations.

Qualifications

• 3+ years of food & beverage management experience in a high-volume bar, restaurant, or hospitality setting.

Responsibilities

• Lead front-of-house staff and ensure exceptional guest experiences.
• Oversee bar and dining operations, including private events and group bookings.
• Monitor costs, budgets, and labor to optimize profitability and service quality.
• Partner with kitchen and vendors to ensure smooth service and regulatory compliance.

Skills

Leadership

Guest service

Bar operations

Private events

POS systems

Financial reporting

Restaurant technology

Labor management

Cost controls

Tools

POS systems

Restaurant technology

Job description

Burdick’s Bar & Grill is looking for a dynamic and experienced Food & Beverage Manager to lead the front-of-house operations and ensure an exceptional guest experience. This role requires a hands-on leader with a passion for hospitality, team development, and operational excellence. The Food & Beverage Manager will oversee daily restaurant and bar service, staff training, financial performance, and guest satisfaction, ensuring Burdick’s remains the go-to destination for great food, drinks, and sports entertainment.

Key Responsibilities

• Leadership & Staff Development Hire, train, and mentor a high-performing front-of-house team, fostering a positive and service-driven culture. Conduct ongoing staff training on service techniques, menu knowledge, and guest engagement. Lead pre-shift meetings to communicate daily specials, promotions, and service expectations. Provide consistent coaching and feedback, recognizing top performers and addressing areas for improvement.
• Guest Experience & Service Excellence Ensure an engaging and welcoming atmosphere, delivering exceptional service standards. Monitor and interact with guests, handling concerns, special requests, and feedback promptly. Oversee table service, bar operations, and event execution, ensuring seamless and efficient operations. Implement guest satisfaction initiatives, driving repeat business and positive reviews.
• Restaurant & Bar Operations Manage all aspects of front-of-house operations, including the bar, dining areas, and private events. Ensure restaurant cleanliness, organization, and compliance with health and safety regulations. Work closely with the kitchen team to maintain smooth service and timely food delivery. Monitor and enforce alcohol service policies, ensuring responsible service at all times.
• Financial & Business Management Maintain budget awareness, tracking food, beverage, and labor costs to drive profitability. Work with leadership on menu pricing, promotions, and cost control strategies. Analyze sales trends and P&L statements, identifying opportunities for revenue growth. Manage inventory control, ordering, and vendor relationships to ensure cost-effective purchasing.
• Scheduling & Labor Management Develop and manage weekly staff schedules based on business volume and labor budgets. Adjust staffing levels to optimize service efficiency while controlling labor costs. Oversee payroll processing, time-off requests, and labor law compliance.
• Process Implementation & Communication Ensure company policies, procedures, and service expectations are clearly communicated to the team. Work closely with kitchen staff, bar leads, and senior management to align operations. Foster strong relationships with vendors, suppliers, and event partners to enhance business success.

Qualifications & Experience

• 3+ years of food and beverage management experience in a high-volume bar, restaurant, or hospitality setting.
• Strong leadership skills with a hands-on, guest-first approach.
• Expertise in bar operations, restaurant service, and private event execution.
• Proven ability to train, mentor, and lead a high-energy team.
• Understanding of cost controls, labor management, and revenue growth strategies.
• Ability to problem-solve and make quick decisions in a fast-paced environment.
• Excellent guest relations and communication skills.
• Ability to work flexible hours, including nights, weekends, and holidays as needed.
• Experience with POS systems, financial reporting, and restaurant technology.

What We Offer

• A fast-paced and exciting work environment at one of Kalamazoo’s premier sports bars.
• Competitive salary and opportunities for career advancement.
• The opportunity to lead a dedicated team and create a top-tier guest experience.
• Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per year
• Health and Wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc.
• 10% Discount on GHG outlets
• Shift meal provided per day
• Discounted hotel rates at Choice Hotels worldwide
• Parental Leave Program (Full-Time Option)
• 401K with 100% match up to 3% (Full-Time option)
• Medical/Dental/Vision (Full-Time option)

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