Host - Boston Logan Airport - Stephanie's Terminal E

Paradies Lagardère; Boston (MA); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

Paradies Lagardère in Boston seeks a Host to deliver first-class service, seat guests, and support front-of-house operations in a fast-paced restaurant. You will greet guests, manage waiting lists, answer questions about the menu, and coordinate seating with servers.

Responsibilities include assisting with to-go orders, maintaining a clean, safe host stand, and supporting staff during busy periods. A high school diploma is required; able to lift 25 lbs and stand for long periods.

Qualifications

• High School diploma or GED.
• Food and Beverage experience in a full service setting is preferred but not required.
• Ability to work in a high energy and demanding environment.
• Effective communication skills and the ability to work independently as well as with other team members.
• Able to work unsupervised for extensive periods, and to demonstrate good judgment when dealing with customers and peers.

Responsibilities

• Seat guests, ensuring proper server rotation is maintained.
• Provide accurate wait time and monitor waiting lists.
• Use knowledge of menu to answer guest questions.
• Coordinate with Front of House staff regarding available seating.
• Process to-go orders quickly and efficiently in the point-of-sale system, handling cash, credit, and debit transaction accurately.
• Maintain store appearance with respect to merchandising and maintenance standards.
• Follow safety and sanitation guidelines; comply with all applicable laws.
• Assist servers and food runners, as needed. Must be able to maneuver heavy trays of food.

Skills

Customer service

Communication

Teamwork

English proficiency

Education

High School diploma or GED

Job description

The Host is responsible for daily execution of the Mission Statement, which includes providing First Class Service to both internal and external customers. The Host is responsible for delivering exceptional customer service, seating of guests, and performing a variety of other tasks within the restaurant. Whether working in an on-trend national brand, or an iconic concept from the local community, you will create and deliver first-class experiences for the traveling public.

Position Description Summary

All Paradies Lagardère positions, including the Host, require that you embody a positive company image by providing courteous, friendly, and efficient service with a smile to customers and team members. You must embrace our family culture by following our core values, TRIFIC (Trust, Respect, Integrity, First-Class, Innovation, Commitment), recognize and satisfy all restaurant guests as well as be accountable to the Company and Restaurant Managers.

The following are intended as basic requirements. Success will come to the individual who can expand upon these job

requirements and truly provide a memorable experience. These requirements/functions may change throughout their

employment.

• Must have a passion for the guest!
• Must say “Yes”, “Please”, and “Thank You”!
• Must smile often!
• Exceed First Class Service standards and behavior with guests, business partners, and peers.
• Create a lasting first and last impression. Engage with guests in a friendly, welcoming, and professional manner.
• Provide accurate wait time and monitor waiting lists.
• Use knowledge of menu to answer guest questions.
• Coordinate with Front of House staff regarding available seating.
• Seat guests, ensuring proper server rotation is maintained.
• Process to-go orders quickly and efficiently in the point-of-sale system, handling cash, credit, and debit transaction accurately.
• Maintain store appearance with respect to merchandising and maintaince standards.
• Follow safety and sanitation guidelines; comply with all applicable laws.
• Responds appropriately to customer concerns.
• Ensures a clean, sanitized, and well-stocked host stand.
• Assist servers and food runners, as needed. Must be able to maneuver heavy trays of food.
• Ability to take direction and collaborate in a team environment
• Perform other duties as assigned.

EDUCATION, EXPERIENCE, CERTIFICATIONS

• High School diploma or GED.
• Food and Beverage experience in a full service setting is preferred but not required.
• Ability to take direction and collaborate in a team environment.
• Ability to work in a high energy and demanding environment.
• Effective communication skills and the ability to work independently as well as with other team members.
• Able to work unsupervised for extensive periods, and to demonstrate good judgment when dealing with customers and peers.

POSITION QUALIFICATIONS

• Ability to work various shifts in a 7/365 team-oriented environment.
• Excellent customer service skills and an ability to communicate effectively, in English.
• Strong self-motivation, leadership, and organizational skills.
• Positive interpersonal skills.
• Self-starter able to prioritize and handle various tasks simultaneously.
• Ability to adapt to changing priorities and unexpected situations.
• Proficiency required in reading, writing, and mathematics, in English.
• Ability to lift a minimum of 25 lbs. perform essential job functions such as standing, bending, reaching, climbing on a ladder, and walking long distances.
• Standing for long periods of time and the ability to work in an environment with varying temperatures.