Host - (209) Sports Bar + Kitchen PT

Chicken-Ranch-Casino; Jamestown (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Chicken-Ranch-Casino is seeking a Host to join the Food and Beverage team. As a CRCR Ambassador, you will welcome Guests, manage seating, answer calls, and coordinate with servers to ensure smooth service in a fast-paced casino restaurant environment.

You will maintain waitlists, process to-go orders, and uphold safety and quality standards, including alcohol service Certification (RBS) and ServSafe/Food Handler training.

Qualifications

• Must be at least 18 years of age.
• 1+ years of Host experience in a hospitality atmosphere.
• Must possess or be able to complete RBS training and certification for alcohol service.
• Must possess or be able to complete ServSafe/Food Handler’s training and certification.

Responsibilities

• Welcome Guests with a warm and friendly demeanor, offering assistance and making them feel comfortable.
• Maintain an accurate account of sectional seating rotation, manage waitlist operations, answer phone calls, and place to-go orders.
• Greet Guests promptly and lead them to their table with menus and silverware, while informing Guests of their Server.
• Answer phone calls, enter to-go orders through the POS terminal, and process Guest payments.
• Maintain a clean reception area and assist servers as necessary.

Skills

Communication

Teamwork

Customer service

Multitasking

Attention to detail

Education

ServSafe/Food Handler’s training

RBS training and certification for alcohol service

Job description

HostPosition SummaryAs a Team Member of the Food and Beverage Team, the Host is a CRCR Ambassador and takes personal ownership to ensure all of their actions are in the best interest of the business. The Host is responsible for welcoming and seating Guests in a high-paced CRCR restaurant atmosphere. Hosts help to control a consistent flow of restaurant business while keeping an open and courteous line of communication with Team Members and management.Position FunctionsEssential Functions• Welcome Guests with a warm and friendly demeanor, offering assistance and making them feel comfortable.• Maintain an accurate account of sectional seating rotation, manage waitlist operations, answer phone calls, and place to-go orders.• Ensure exceptional Guest Service and teamwork with a positive demeanor.• Greet Guests promptly with a welcoming/departing acknowledgment.• Lead Guests to their table with menus and silverware, assist in seating, and inform Guests of who their Server will be.• Effectively present information in one-on-one and small group situations to Guests.• Answer phone calls, enter to-go orders through the POS terminal, and process Guest payments.• Clean menus before reissuing to Guests.• Follow departmental and business policies and procedures regarding alcohol service.• Cater to Guests who require extra attention (e.g. children, elderly).• Maintain a clean reception area.• Assist servers as necessary.• Consistently keeps restaurant ware in proper condition.• Keep Condiments and supplies stocked throughout their shift.• Complete all side work and opening/closing tasks.• Communicate with management professionally and immediately involve them in Guest recovery issues.• Other duties as assigned.Skills• Strong listening and communication skills.• Problem-solving and critical thinking.• Must be able to work independently and maintain a high level of performance.• Must be able to complete tasks in a timely and efficient manner while maintaining business standards.• Demonstrates a flock mentality, focused on teamwork and collaboration with others.• Provides exceptional service to internal and external Guests while leveraging the knowledge of the position and the business, ensuring a clucktastic experience for all.• Stays engaged and motivated with the business, department, and all Team Members at all levels while encouraging growth and development of self and others.• Builds lasting relationships by demonstrating honesty, integrity, and effective communication.• Driven to exceed expectations while remaining accountable and fair.• Skilled in leading baby chicks to the watering hole.QualificationsMinimum requirements:• Must be at least 18 years of age.• 1+ years of Host experience in a hospitality atmosphere.• Must possess or be able to complete RBS training and certification for alcohol service.• Must possess or be able to complete ServSafe/Food Handler’s training and certification.Preferred qualifications:• 2+ years of Host experience in a high-volume restaurant atmosphere.• Casino experience.• Sports knowledge as necessary.DisclaimerThis document is for informational purposes only. A formal job description, including working conditions such as physical requirements, work atmosphere, etc., will be provided for signature during the offer process.