Host

Bethyl Laboratories, Inc; Wilmington (DE); On-site; USD 16,531,000 - 20,664,000; Full time

Job summary

The Blackwall Barn & Lodge in Wilmington, DE is seeking a Host/Hostess to supervise the dining room and coordinate guest seating with a focus on superior telephone and guest service etiquette. You will warmly greet guests and seat them in a highly professional manner.

Responsibilities include answering calls, using the POS to ring sales, maintaining cleanliness, and supporting large party arrangements while ensuring a consistently welcoming environment.

Qualifications

• Greet and seat guests, manage phone etiquette, and assist guests smoothly.
• Knowledge of POS system for ringing sales and handling guest transactions.
• Maintain a clean and orderly dining area and front entrance.
• Communicate clearly with guests and team members in a fast-paced environment.

Responsibilities

• Answer incoming telephone calls in a prompt and professional manner.
• Ring sales using the POS system.
• Greet and seat guests warmly and professionally.
• Maintain knowledge of food, beverages, and merchandise served.
• Set tables and arrange seating for large parties.
• Maintain dining room, entrance, and restrooms clean throughout shift.
• Ensure ample menus are available and updated.
• Coordinate with servers and managers for large parties.
• Clean and reset tables as needed.
• Other duties as requested by management.
• Maintain merchandise showcase as needed.

Skills

Customer service

Communication

Stand for long periods

Teamwork

Professional demeanor

Job description

The host is to supervise and coordinate the activities of the dining room within our restaurant. The host practices strong telephone and guest service etiquette. Warmly greets and seats guests in the highest professional manner.

Responsibilities:

• Answer incoming telephone calls in a prompt and professional manner.
• Possess the knowledge of the POS system to ring sales.
• Practices complete guest service by greeting and welcoming guests.
• Possesses knowledge of food, beverages, and merchandise served.
• Able to properly set tables.
• Understands mechanics of service and can arrange tables for large parties.
• Maintains dining room, entrance (interior & exterior) restaurant throughout shift.
• Ensures that there are plenty of clean menus for service period.
• Appears and acts in a professional manner.
• Checks with manager to assure see if there are any large parties.
• Make sure server is aware when they have a table.
• Maintain the cleanliness of the dining room, entrance, bathrooms and menus are kept clean throughout operations.
• Each guest should be greeted upon entrance and thanked as they exit.
• Assist in cleaning and resetting of tables when necessary.
• Performs additional responsibilities, although not detailed, as requested by a manager at any time.
• Maintain Merchandise Showcase as needed

Position Qualifications:

• Clean and neat appearance
• Able to report to work as scheduled
• Process strong customer service skills, ability to work in a fast paced team oriented environment
• Must be able to communicate clearly
• Ability to stand for prolonged periods
• Ability to lift up to 20 pounds occasionally

Location - The Blackwall Barn & Lodge Wilmington - DE - 3250 Avenue North Blvd