Host

King's Pointe Resort; Storm Lake (IA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

401(k) with company match

Flexible scheduling

Paid Time Off from day one

Holiday Pay

Medical, dental, and vision insurance

Job summary

King's Pointe Resort in Storm Lake, IA seeks a friendly Host to greet guests, seat parties, answer calls, and uphold sanitation and service standards. You will manage the wait list, escort guests to tables, and assist servers while coordinating take-out orders when needed.

This role emphasizes guest-first hospitality, teamwork, and adherence to health and safety guidelines. A positive, customer-focused environment with opportunities for growth and flexible scheduling.

Qualifications

• Must be at least 16 years of age for most positions; some roles may require 18+ depending on responsibilities, hours, and local laws.
• Background check may be required prior to employment.

Responsibilities

• Greet guests as they arrive and seat them or answer questions about wait times.
• Direct guests to the bar area and manage a first-come, first-served wait list.
• Lead guests to tables, present menus, and respond to inquiries.
• Assist servers with refilling beverages and clearing dishes.
• Take-out orders from call-ins and in-person guests; prepare and pack orders and collect payment.
• Maintain lobby cleanliness and ensure restrooms are stocked.
• Adhere to health, safety, sanitation, and alcohol service laws.

Job description

Summary

A Host greets, seats and offers a parting comment to all guests, answers the telephone and maintains sanitation, safety and cleanliness standards in his or her immediate work area and other assigned areas. The Host may also be responsible for taking, keying in, and packaging all take-out orders.

Summary

A Host greets, seats and offers a parting comment to all guests, answers the telephone and maintains sanitation, safety and cleanliness standards in his or her immediate work area and other assigned areas. The Host may also be responsible for taking, keying in, and packaging all take-out orders.

Essential Functions

• Prepares the lobby area for guests’ arrival
• Opens door and greets guests as they enter the restaurant
• Determines the guests’ seating preferences and advises guests of the wait time, if any
• Directs guests to bar area and maintains an accurate Wait List on a first-come, first-served basis
• Notifies guests when their tables are ready and leads the guests to their tables
• Provides an appropriate menu to each guest at the table
• Responds professionally to guest comments and questions
• Answers the telephone and responds to guest inquiries
• Writes take-out orders from call-in and walk-in guests
• Processes, packs and collects payment for take-out orders
• Assists Servers by refilling beverages, clearing plates and responding to requests from seated guests
• Cleans and maintains the lobby area
• Monitors the cleanliness of restrooms and the level of restroom supplies
• Offers a parting comment to departing guests
• Abides by all applicable laws regarding the sale and service of alcoholic beverages
• Follows all health, safety, sanitation and security standards
• Performs other duties that are incidental to guest service as assigned by the supervisor

Personal Appearance

The Host must be well groomed and neatly dressed in proper apparel throughout his or her shift.

Physical Actions

The Host must be capable of the following estimated percentage of physical activities for up to eight hours:

• 45% Standing
• 5% Reaching
• 45% Walking
• 5% Cleaning

The Host is required to lift and carry soiled plates and glassware, supplies and packaged food that may weigh up to ten pounds, cocktail trays of beverages weighing up to five pounds, and racks of clean glassware that may weigh up to thirty pounds.

Environmental Exposure

The Host works primarily in climate-controlled dining rooms but is required to package “take-out” orders in the kitchen, resulting in exposure to heat and humidity. The Host is required to use a variety of cleaning solutions.

The Host interacts extensively with guests and team members with possible exposure to highly stressful or frustrating situations, which must be handled pleasantly and professionally. The Host is required to work with limited supervision.

This position is subject to successful completion of a background check as it relates to the responsibilities of the role.

Company Culture

At S&L Hospitality, culture is not just another buzz word we throw around lightly. The culture that has been built at S&L is at the base of everything we do, and we want to find team members that will not only meet our job requirements but also fit the culture of our company. S&L Hospitality has been built on the foundation of family and creating lasting, positive relationship. Our mission is to create a lasting impression doesn't just stop at our guests - we also take care of our team!

Benefits

Benefits such as:

For all team members:

• Eligibility to enroll in the 401(k) after 6 months of service - with company match!
• Flexible scheduling.
• On-the-job training.
• Paid Time Off - begin accruing day one!
• Holiday Pay when working one of our designated Company Holidays

Growth and Development

Growth and development opportunities with us as a company, potentially at the same property or transferring to another one of our properties. Visit our site for further details on locations.

Other Benefits

Travel discounts available through the various brands of hotel that are currently in our portfolio.

Full Time Team Member Benefits

For regular full time team members/leadership team: We offer medical, dental, and vision insurance as well as opportunities to enroll in STD, LTD, critical illness, accident and/or life insurance as well as flex spending.

Equal Opportunity Statement

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We celebrate diversity and are committed to creating an inclusive environment for all employees. Must be at least 16 years of age for most positions within our properties, however some may require a minimum age of 18 depending on responsibilities, hours, as well as local/state/federal laws.

• Seasonal team members may not be eligible to PTO and other benefits due to length of employment.