Host

Ballpark Village St. Louis; St. Louis (MO); On-site; USD 20,664 - 24,796; Full time

Benefits offered by this job

Employee discount

Flexible schedule

Job summary

Ballpark Village St. Louis is hiring Hosts to enhance guest experiences in a vibrant entertainment venue. Responsibilities include greeting guests, managing reservations, and ensuring customer satisfaction. Ideal candidates have customer service experience and fluent English skills. The position offers flexible shifts, competitive pay of $15-$18 per hour, and additional benefits like employee discounts.

Qualifications

• At least one year of experience with customer service and/or hosting.
• Must speak fluent English, other languages preferred.
• Demonstrated ability to interact positively with guests, employees, and third parties.

Responsibilities

• Answer phones and take messages/reservations.
• Maintain an accurate wait when necessary.
• Welcoming guests and ensuring a positive experience.

Skills

Customer service experience

Fluent English

Strong communication skills

Attention to detail

Job description

Live! is the central gathering place and entertainment plaza of Ballpark Village with two levels and 20,000 square feet of entertainment market space. With a world‑class audio and video presentation spanning over 1,200 sq ft of HDTV, including a 40 foot LED, St. Louis sports fans get one of the best sports‑viewing experiences in the country. This is the place to be year round with a 100 foot long retractable glass roof, one of the largest of its kind in the country, fans can enjoy the nice weather during warmer months. The venue includes, a stage for live concerts and performances, LED ribbon boards circling the entire space, a 200 seat restaurant and VIP lounge area.

Host Responsibilities

• Answers the phones and taking messages/reservations.
• Maintaining an accurate wait when necessary.
• Welcoming guests when they arrive to venue and bidding goodbye as they leave to create a lasting positive experience.
• Greet guests in a friendly and upbeat manner and smile to ensure guest satisfaction.
• Communicate effectively with all guests.
• Communicate problems to management immediately.
• Coordinate seating arrangements to provide fast and courteous service to guests.
• Occasional bussing of tables when needed to expedite efficient seating of waiting guests.
• Anticipate needs of scheduled special parties.

Host Qualifications

• At least one year of experience with customer service and/or hosting.
• Must speak fluent English, other languages preferred.
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the venue, the brand and the Company.
• Reading and writing abilities are frequently utilized, often when recording and reviewing reservations and table assignment system.
• Must be able to read, review and understand seating charts.
• Basic mathematical skills are used frequently.
• May be required to work nights, weekends, and/or holidays.

Physical & Performance Requirements

• Strong ability to provide attention to detail.
• Carrying or lifting items weighing up to 50 pounds.
• Handling objects (including food and utensils), products, speaking over and operating phones.
• Standing, bending, stooping, and kneeling.
• Must be able to stay in one location at either the entrance or exit of the venue for long periods of time and safely/efficiently move about the entire facility.

Job Types

Full-time, Part-time.

Pay

$15.00 - $18.00 per hour.

Benefits

• Employee discount.
• Flexible schedule.

Shift

• Day shift
• Evening shift

About Ballpark Village

Located just North of Busch Stadium, Ballpark Village spans across seven city blocks and is the premiere entertainment destination in downtown St. Louis! Ballpark Village is the center for St. Louis regional entertainment, hosting more than an estimated 4.5 million visitors annually with 150-plus events per year. We are located in the heart of the central business district and adjacent to Busch Stadium, surrounded by parking and have unprecedented highway access for the region. Our facility contains more than 100,000 sq. ft. of retail and entertainment including flagship anchors like FanDuel Sports Live!, Cardinals Hall of Fame Museum, Cardinals Nation Restaurant, Crown Hall, and AVA Beer Garden.