Host

ADP, Inc.; Savannah (GA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401k plan (no match)

Job summary

Midnight Auteur is seeking a dedicated bartender to deliver exemplary service in our lobby bar environment in Savannah, GA. You will assist in all FOH tasks, including running food and drink, greeting guests, and supporting teammates to maintain a seamless guest experience.

The role emphasizes hospitality, strong communication, and the ability to multitask during busy periods while upholding our ABK values and service standards.

Qualifications

• Excellent customer service and welcoming atmosphere.
• Strong organizational and multitasking abilities for high-volume times.
• Ability to remain calm and composed under pressure while delivering great service.
• Clear communication with guests and team to ensure smooth service.

Responsibilities

• Serve curated beverages and assist in all FOH duties.
• Run food and drink, clear tables, and greet guests.
• Work with managers and peers to uphold service standards.
• Maintain knowledge of menus, reservations, and space hours.
• Manage guest challenges with tact and courtesy.

Skills

Customer service

Multitasking

Communication

Flexibility

Team player

Self-motivated

Calm under pressure

Tools

Reservation systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Property Description: 44 rooms, a restaurant, two bars, a pool, and delicious cocktails from the founders of Death & Co and The Ramble Hotel

Reports to: Director of Outlets, Head Bartender

Midnight Auteur was born from the successful partnership between The Ramble Hotel in Denver and Death & Co, which began almost six years ago when the storied bar opened its second location in the lobby of The Ramble Hotel. Our new hospitality company was created with a shared intention among founders to build and operate hotels that immerse guests fully and seamlessly between social spaces and retreats – offering a setting fit for both celebration and sanctuary. The cocktail anchored experience at The Ramble Hotel, one in which the lobby is interchangeable with the bar, resulted in numerous accolades and awards, including Esquire’s Best Bars in America in 2019 , North America’s 50 Best Bars in 2022 and noted by Condé Nast Traveler as ‘the hotel for people who are sick of other hotels.’

As a company, we hold a deep and obsessive reverence for the all-day lobby bar, which is the foundation of Midnight Auteur. We love immersing our team and guests in a vibrant, celebratory experience that only a hotel lobby bar can appropriately capture. We're passionate about the community created and the hospitality shared over a coffee or cocktail while remaining equally committed to providing a luxury respite for our hotel guests.

Altogether, the Midnight Auteur team is passionate about actively evolving hotel, cocktail, and culinary culture, being a progressive and forward-thinking operator, and positively impacting its communities. We look forward to hearing from you!

Our Purpose

We create meaningful experiences and connect people through modern classic hotels, anchored by vibrant bars and restaurants.

We operate luxury, independent hotels. We aim to attract guests (and employees) who appreciate great design, food and drink – hosted within a vibrant environment, rich with local culture and accompanied by warm hospitality.

The Role

Bartenders work to serve curated beverages to guests. They will also assist in all aspects of

FOH, including running food and drink, clearing tables, and greeting guests. All bartenders

will exemplify our core values, connecting with guests in a professional manner to ensure

excellence in service. Bartenders report to General Managers, Floor Managers, Head Bartenders, Executive Sous Chefs, and the Director of Outlets and are expected to work in tandem with

other Bartenders and Barbacks.

What You Will Do

Demonstrate the Core Values of Midnight Auteur:

Curiosity – We learn and improve through active observation.

A.B.K - We anticipate, prepare and execute with intention.

Communication – We remove barriers through purposeful communication.

Thoughtful – We engage with purpose and care.

Connection – We build relationships and host with intuition, empathy and transparency.

Service Standards:

Know and execute the service expectations outlined in the service manual

Maintain a comprehensive knowledge of Open Table and any other booking system used

Know the table numbers and position numbers in all sections of the restaurant

Maintain a comprehensive knowledge of our reservation policies and procedures, and the hours for all spaces in the building

Cultivate a fluency in verbiage for the waitlist, our reservation policies and procedures, as well as voicemails

Build a thorough knowledge of the food and beverage items and their preparation available in all active spaces in the building

Treat all areas of the restaurant with respect; clean and reset to zero when necessary

Build a thorough knowledge of our service standards and style as detailed by the Employee Manual

Use tact and good judgment when dealing with guest challenges and respond to patron needs with patience and courtesy

Ability to recognize an intoxicated patron and seek out management with any concerns about a patron that appears intoxicated

Report all guest complaints to management immediately and follow our five steps for navigating guest complaints. Every negative comment/experience will be addressed by a manager so that no customer leaves unhappy

Be up to date on Slack, with particular attention to the Announcement Board and the Host, Pre-Shift, and Product Updates channels, before you arrive for your shift

Maintain a reasonable response time for all Slack communication: a minimum of an answer to any correspondence before your next shift

Arrive to work every day with a positive attitude, a willingness to learn, and prepared for the shift

Ask for help when you need it; asking for help is a sign of strength, not a sign of weakness

Additional Duties and Responsibilities:

Help all departments whenever possible

Assist service through food and beverage running, watering, and flipping tables.

Monitor restaurant and kitchen flow regarding timeliness during service and assist when and where necessary

Help to promote a safe and clean environment for co-workers, and guests; maintain the ABK mantra.

Handle gift certificate transactions, fill out all pertinent documentation, and present to the guest

Assist in training new hires by guiding them through training trails, answering their questions, providing workflow advice, and teaching them MG’s expectations, steps of service steps, and standards operating procedures.

Build relationships with regular guests; and maintain good relations with our neighborhood and industry community members

Act in a professional manner and represent Municipal Grand graciously whether you are in house, traveling, or at another local establishment

Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook

Physical Demands:

The physical demands for this position are seeing, hearing, speaking, reaching, frequently lifting up to 25 pounds, occasionally lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations

Required Qualifications:

Excellent customer service skills, with the ability to create a welcoming and friendly atmosphere for customers

Strong organizational and multitasking abilities to handle high-volume situations efficiently

Ability to remain calm and composed under pressure; providing excellent service even during busy times

Outstanding communication skills with the ability to interact effectively with customers and team members

Flexibility in working hours, including early mornings, evenings, weekends, and holidays; and time for All Staff meetings and tastings

Patience and adaptability

Self-motivated and a team player

Desired Qualifications:

Previous experience as a Host or in a similar role is preferred

Knowledge of bar/restaurant operations and familiarity with reservation systems

Benefits Highlight:

50% Paid Medical, Dental and Vision Insurance

Ample Paid-Time-Off

Eligible to participate in the company 401k program. The company does not currently match contributions.

Reporting Lines

The Host reports directly to all levels of management daily and collaborates with the leadership team as needed.