Valet/Bellman PT MUNICIPAL GRAND HOTEL

ADP, Inc.; Savannah (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

Midnight Auteur seeks a warm, professional Valet/Bellperson for Municipal Grand. You will create a memorable arrival and departure experience by greeting guests, assisting with luggage, and guiding vehicle flow with care and attention to detail.

The role emphasizes strong guest relations, knowledge of local attractions, and polished presentation in a lively hotel lobby setting.

Qualifications

• High school-level math and cash handling basics.
• Direct public interaction experience.
• Strong customer service fundamentals.
• Fluent in English, both spoken and written.

Responsibilities

• Own the front door and arrival experience, manage front drive and guest flow.
• Valet park vehicles safely, including manual transmissions, with a clean driving record.
• Assist guests with luggage during arrival/departure and room moves.
• Greet guests warmly and complete arrival/departure procedures.

Skills

Guest service

Customer interaction

Manual vehicle operation

Communication

Professionalism

Education

High School diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Property Description: 44-rooms, a restaurant, two bars a pool and delicious cocktails from the founders of Death & Co and The Ramble Hotel

Reports to:Director of Rooms + Front Desk Supervisor

Midnight Auteur was born from the successful partnership between The Ramble Hotel in Denver and Death & Co, which began almost six years ago when the storied bar opened its second location in the lobby of The Ramble Hotel. With a shared intention among founders to build and operate hotels that immerse guests fully and seamlessly between social spaces and retreat - offering a setting fit for both celebration and sanctuary - our new hospitality company was created. The cocktail anchored experience at The Ramble Hotel, one in which the lobby is interchangeable with the bar, resulted in numerous accolades and awards, including Esquire's Best Bars in America in 2019 , North America’s 50 Best Bars in 2022 andnoted by Condé Nast Traveler as 'the hotel for people who are sick of other hotels.'

As a company we hold a deep, and slightly obsessive, reverence for the all-day lobby bar, which is really the foundation of Midnight Auteur. We love the idea of immersing our team and our guests in a vibrant, celebratory experience that only a hotel lobby bar can appropriately capture. The community created and hospitality shared over a coffee or cocktail is something we're passionate about, while remaining equally committed to providing a luxury respite for our hotel guests.

Altogether, the Midnight Auteur team is passionate about actively evolving hotel, cocktail and culinary culture, being a progressive and forward-thinking operator, and making a positive impact on its communities. We look forward to hearing from you!

Our Purpose

We create meaningful experiences and connect people through modern classic hotels, anchored by vibrant bars and restaurants.

We operate luxury, independent hotels. We aim to attract guests (and employees) who appreciate great design, food and drink – hosted within a vibrant environment, rich with local culture and accompanied by warm hospitality.

POSITION PURPOSE

The Valet / Bellperson is the first and final impression of Municipal Grand. This role is responsible for creating a warm, confident, and memorable arrival and departure experience for every guest. From greeting guests with genuine hospitality to safely parking vehicles and assisting with luggage and special requests, this position plays a vital role in shaping the guest experience at our boutique hotel.

With the right attitude, professionalism, and personality, this position can be highly rewarding both personally and financially.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Own the front door and arrival experience by remaining at your assigned post and managing the front drive, vehicle flow, and guest arrivals and departures.
• Valet park guest vehicles safely and efficiently, including manual transmission vehicles, while maintaining a clean driving record and adherence to hotel standards.
• Assist guests with luggage during arrival, departure, and room moves, ensuring care and attention to guest belongings.
• Greet guests warmly and complete established arrival and departure procedures, providing a gracious welcome and a fond farewell.
• Deliver guest-requested items and in-room amenities promptly and professionally.
• Maintain strong guest relations by staying informed about hotel offerings, local attractions, neighborhood highlights, and in-house events in order to confidently answer guest questions.
• Maintain a polished, friendly, and professional demeanor at all times. A positive, solution-oriented attitude is essential.
• Ensure the cleanliness and appearance of the entryway, front drive, sidewalks, and lobby windows, keeping all areas free of debris and clutter.
• Communicate effectively with the Front Desk, Concierge, Housekeeping, and Management to ensure seamless service.

OTHER DUTIES

• Work a flexible schedule, including morning or evening shifts (no overnight shifts), weekends, and holidays as needed.
• Perform additional duties as assigned by management to support overall hotel operations.

JOB QUALIFICATIONS

Knowledge

• High school-level mathematical aptitude and understanding of standard cash handling procedures.
• Prior experience interacting directly with the public.
• Strong understanding of basic customer service principles.
• Fluent in spoken and written English.

Skills

• Exceptional interpersonal skills, with genuine warmth, charisma, and the ability to make guests feel welcomed and valued.
• Ability to drive manual transmission vehicles proficiently.
• Strong situational awareness and attention to detail.

Abilities

• Ability to follow verbal and written instructions accurately.
• Capable of multitasking and prioritizing in a fast-paced environment.
• Ability to remain calm, tactful, and professional when handling guest concerns, including stressful or emotionally charged situations.
• Strong organizational skills with attention to detail.

EDUCATION & EXPERIENCE

• High School diploma or equivalent required.
• Prior customer service experience preferred.
• Clean Motor Vehicle Record (MVR) required.

WORK ENVIRONMENT

• Prolonged standing and working outdoors in varying weather conditions.
• Physically active role involving lifting, walking, and vehicle operation.