Barback at the Municipal Grand hotel

ADP, Inc.; Savannah (GA); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

50% Paid Medical, Dental and Vision

Paid Time Off

401k program

Job summary

Midnight Auteur, born from The Ramble Hotel and Death & Co, seeks bartenders to craft curated beverages in a hotel lobby bar setting. You will support FOH operations, run food and drink, greet guests, and maintain service standards with a professional, guest-focused approach.

Report to the Director of Outlets and work with bartenders, barbacks, and management to deliver exceptional hospitality and uphold the brand’s ABK values.

Qualifications

• Previous experience in a bar or hospitality setting.
• Excellent customer service skills with ability to create a welcoming atmosphere.
• Attention to detail and consistency in beverage quality.
• Outstanding communication with customers and team members.
• Flexibility in working hours, including mornings, evenings, weekends, and holidays.
• Patience and adaptability.
• Self-motivated and a team player.

Responsibilities

• Greet guests warmly and provide an exceptional guest experience from entry to departure.
• Serve alcoholic beverages only to guests over 21 and check IDs.
• Maintain knowledge of the menu, cocktails, and service guidelines.
• Keep bar stocked and organized; maintain mise en place.
• Collaborate with hosts and management to manage service flow.
• Support in training new hires and sharing SOPs.
• Attend mandatory staff meetings and participate in training opportunities.
• Promote a safe and clean environment for staff and guests.

Skills

Customer service

Hospitality

Communication

Team player

Flexibility

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Property Description: 44 rooms, a restaurant, two bars, a pool, and delicious cocktails from the founders of Death & Co and The Ramble Hotel

Reports to: Director of Outlets, Head Bartender

Midnight Auteur was born from the successful partnership between The Ramble Hotel in Denver and Death & Co, which began almost six years ago when the storied bar opened its second location in the lobby of The Ramble Hotel. Our new hospitality company was created with a shared intention among founders to build and operate hotels that immerse guests fully and seamlessly between social spaces and retreats – offering a setting fit for both celebration and sanctuary. The cocktail anchored experience at The Ramble Hotel, one in which the lobby is interchangeable with the bar, resulted in numerous accolades and awards, including Esquire’s Best Bars in America in 2019 , North America’s 50 Best Bars in 2022 and noted by Condé Nast Traveler as ‘the hotel for people who are sick of other hotels.’

As a company, we hold a deep and obsessive reverence for the all-day lobby bar, which is the foundation of Midnight Auteur. We love immersing our team and guests in a vibrant, celebratory experience that only a hotel lobby bar can appropriately capture. We're passionate about the community created and the hospitality shared over a coffee or cocktail while remaining equally committed to providing a luxury respite for our hotel guests.

Altogether, the Midnight Auteur team is passionate about actively evolving hotel, cocktail, and culinary culture, being a progressive and forward-thinking operator, and positively impacting its communities. We look forward to hearing from you!

Our Purpose

We create meaningful experiences and connect people through modern classic hotels, anchored by vibrant bars and restaurants.

We operate luxury, independent hotels. We aim to attract guests (and employees) who appreciate great design, food and drink – hosted within a vibrant environment, rich with local culture and accompanied by warm hospitality.

The Role

Bartenders work to serve curated beverages to guests. They will also assist in all aspects of

FOH, including running food and drink, clearing tables, and greeting guests. All bartenders

will exemplify our core values, connecting with guests in a professional manner to ensure

excellence in service. Bartenders report to General Managers, Floor Managers, Head Bartenders, Executive Sous Chefs, and the Director of Outlets and are expected to work in tandem with

other Bartenders and Barbacks.

What You Will Do

Demonstrate the Core Values of Midnight Auteur:

Curiosity – We learn and improve through active observation.

A.B.K - We anticipate, prepare and execute with intention.

Communication – We remove barriers through purposeful communication.

Thoughtful – We engage with purpose and care.

Connection – We build relationships and host with intuition, empathy and transparency.

Service Standards

Greet guests warmly, genuinely, and with a smile & eye contact

Provide an exceptional guest experience from the moment they walk in the door to the moment they leave

Serve alcoholic beverages only to guests over 21-years of age. Check ID’s at every table, without exception. Get your manager involved with any questions

Control the amount of alcohol served, so that guests do not become over-intoxicated

Have a complete knowledge of the food and beverage items and preparations

Know and use the service guidelines outlined in the service manual

Have a comprehensive knowledge of modern classic as well as popular cocktails

Make sure bar is fully stocked on arrival and continuously restocked throughout your shift

Maintain a neat and properly organized mise en place throughout your shift

Perform table/bar maintenance throughout the shift, including crumbing, keeping waters full, clearing & resetting serving ware etc.

Know the table numbers and position numbers in all sections

Communicate with hosts about how the bar is handling the flow of service

Treat the Bar Lab with the respect it deserves, make sure it is clean and organized throughout the night

Clean and polish glassware and silverware

Ensure that mise trays are consistently stocked

Use tact and good judgment when dealing with guest challenges and respond to patron needs with patience and courtesy

Ability to recognize an intoxicated patron and seek out management with any concerns about a patron that appears intoxicated

Report all guest complaints to management immediately and follow our five steps for

navigating guest complaints. Every negative comment/experience will be addressed by a manager so that no customer leaves unhappy

Catch up on all internal communication via Slack before your shift

Approach each shift with a positive attitude, a willingness to learn and ready to contribute to the team’s overall goals

Always check in with any staff working in your respective space on arrival, see if you can help with anything before beginning your assigned duties

Complete other duties as assigned by management

Ask for help when you need it; asking for help is a sign of strength, not a sign of weakness

Additional Duties and Responsibilities

Check in with bartenders regularly

Attend mandatory quarterly staff meetings

Work with Head Bartender to continuously improve standard operating procedures

Update knowledge and skills by participating in staff training opportunities

Help to promote a safe and clean environment for co-workers, and guests. Maintain the ABK mantra.

Have a focus on always continuing your education and in all facets of our business.

Assist in training new hires by guiding them through training trails, answering their questions, providing workflow advice, and teaching them MA’s expectations, steps of service steps, and standards operating procedures.

Build relationships with regular guests; and maintain good relations with our neighborhood and industry community members

Act in a professional manner and represent Death & Co / Gin & Luck graciously whether you are in house, traveling, or at another local establishment

Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook

Physical Demands

The physical demands for this position are seeing, hearing, speaking, reaching, frequently lifting up to 25 pounds, occasionally lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations

Required Qualifications

Previous experience in a bar or hospitality setting

Excellent customer service skills, with the ability to create a welcoming and friendly atmosphere for customers

Attention to detail and the ability to maintain consistency in beverage quality and presentation

Outstanding communication skills with the ability to interact effectively with customers and team members

Flexibility in working hours, including early mornings, evenings, weekends, and holidays; and time for All Staff meetings and tastings

Patience and adaptability

Self-motivated and a team player

Desired Qualifications

Have 1-2 years of Barback experience in a high-volume establishment

Have sufficient skills, knowledge and personality to provide a memorable experience for our patrons

Benefits Highlight

50% Paid Medical, Dental and Vision Insurance

Ample Paid-Time-Off

Eligible to participate in the company 401k program. The company does not currently match contributions.

Reporting Lines

The Barback reports directly to all levels of management daily and collaborates with the leadership team as needed.