Host

Hard Rock Hotel Cancun; San Francisco, Northern (CA, KY); Hybrid; USD 26,000 - 34,000; Part time

Job summary

Hard Rock Cafe San Francisco is hiring a part-time Host to welcome guests at the front door, seat them, and help create memorable guest experiences. You will greet guests, manage seating, and assist team members in delivering top-notch service.

The role requires excellent customer service, calm composure in a busy environment, and a polished appearance. Competitive hourly pay, with benefits vary by status, and a supportive team culture are offered.

Qualifications

• High School diploma or GED.

Responsibilities

• Greet, seat and page guests at the front door.
• Answer questions accurately and politely.
• Maintain a clean and organized waiting area.
• Answer the phone and direct guests to areas & restrooms.
• Assist servers, bussers and managers.
• Ensure guest satisfaction and create memorable experiences.

Skills

Staying calm under pressure

Organizational skills

Customer-friendly attitude

Communication

Education

High School diploma or GED

Job description

## HostApplyremote type: Onsitelocations: Hard Rock Cafe San Franciscotime type: Part timeposted on: Posted Todayjob requisition id: R5807Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits**Job Description:**Responsibilities:The Host is the initial contact with the guests. Therefore, it is essential to start guests off with a positive experience at the front door. A Host is anyone who greets, seats and pages guests. In addition, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).* Opening doors, where applicable* Welcoming and thanking guests* Answering questions - accurately and politely* Maintaining a clean and organized waiting area* Answering the phone* Directing guests to areas & restrooms* Providing security for co-workers, guests and celebrities* Assisting servers, bussers and managers* Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, wiping menus, restroom maintenance, etc.* Assuring the complete satisfaction of each and every guest* Creating memorable experiences* Entertaining guests to create “Raving fans”This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.Qualifications:EXPERIENCE, EDUCATION, AND CERTIFICATIONS* High School diploma or GED SKILLS* Remaining calm in a hectic, fast-paced* Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.* Displaying a positive and outwardly friendly attitude toward guests and co-workers. PHYSICAL DEMANDS* Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time* Ability to sit for extended periods of time* Ability to make repeating movements of the arms, hands, and wrists* Ability to express or exchange ideas verbally and perceive sound by ear* Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.* Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds* Ability to turn or twist body parts in a circular motion* Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment* Ability to travel via auto or airplane for long periods of time ADDITIONAL REQUIREMENTS* Maintaining a well-groomed appearance (“having a plan”).* Following all uniform guidelines* Practicing all general safety & sanitation standards* Recycling products, where possible* Maintaining HRC’s 5 core Values and Mission Statement* This Cafe may cross-train the restaurant Hosts and the Retail Sales Associates. Please see the Retail job description**Pay Range:**$19 - $25/Hourly