Host

Duffy's Sports Grill; Palm Beach Gardens (FL); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Host to create a welcoming atmosphere for guests. In this role, you will be the first point of contact, responsible for greeting guests, managing seating, and ensuring a smooth flow in the restaurant. Your ability to maintain a positive attitude and provide excellent service will leave a lasting impression on every visitor. Join a dynamic team where your contributions will be valued, and enjoy a lively work environment that fosters growth and collaboration. If you thrive in a fast-paced setting and have a passion for hospitality, this position is perfect for you.

Qualifications

• Reliable and responsible with a strong sense of integrity.
• Ability to adapt and maintain composure in high-stress situations.

Responsibilities

• Greet guests and manage seating arrangements efficiently.
• Ensure guest satisfaction by addressing concerns and inquiries.
• Maintain cleanliness and organization in dining areas.

Skills

Dependability

Initiative

Adaptability/Flexibility

Stress Tolerance

Attention to Detail

Self-Control

Integrity

Cooperation

Concern for Others

Social Orientation

Job description

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Description

Reports to: General Manager

Job Summary: Responsible for providing a lasting first and last impression to every Duffy's guest while controlling the restaurant's flow.

Major Areas Of Responsibility

1. Greet guests and seat them at tables or in waiting areas.
2. Assign guests to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
3. Provide guests with menus.
4. Answer telephone calls and respond to inquiries or transfer calls.
5. Input takeout orders accurately into POS system.
6. Speak with guests to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
7. Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly, and guests' concerns are addressed.
8. Receive and record guest dining reservations.
9. Inspect dining and serving areas to ensure cleanliness and proper setup.
10. Inform guests of establishment specialties and features.
11. Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.
12. Assist other restaurant workers by serving food and beverages, or by bussing tables.
13. Direct guests to bar area while waiting for a table.
14. Strong MVP Program knowledge.
15. Maintain a positive and professional approach to coworkers and customers.

Requirements

Qualification Standards

• Dependability - Being reliable, responsible, and fulfilling obligations.
• Initiative - Willingness to take on responsibilities and challenges.
• Adaptability/Flexibility - Openness to change and variety in the workplace.
• Stress Tolerance - Accepting criticism and dealing calmly with high-stress situations.
• Attention to Detail - Carefulness and thoroughness in completing work tasks.
• Self-Control - Maintaining composure and controlling emotions, even in difficult situations.
• Integrity - Being honest and ethical.
• Cooperation - Pleasant and cooperative attitude towards others.
• Concern for Others - Sensitivity to others' needs and feelings.
• Social Orientation - Preference to work well with others.

Essential Functions

• Stand for long periods of time.
• Use both hands and all fingers to handle objects.
• Repeat movements and walk or stand for extended periods.
• See details at close and far distances, distinguish colors, and understand speech.
• Speak clearly, support body with lower back muscles, and keep limbs steady while moving.
• Move limbs, bend, stretch, reach, and lift heavy objects up to 40 lbs.
• React quickly, multitask, and shift attention between activities.