Host

The Chanler at Cliff Walk; Newport (RI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Uniforms provided

Employee parking

Job summary

The Chanler at Cliff Walk in Newport, RI is seeking a Restaurant Host/Hostess to warmly welcome guests and manage reservations, ensuring a refined first impression. You will coordinate seating, guide guests through dining options, and collaborate with the team to deliver exceptional service in a luxury setting.

Ideal candidates are polished, attentive, and capable of multitasking in a fast-paced environment while maintaining the property’s standards of hospitality and elegance.

Qualifications

• Warm, polished and organized candidate with genuine hospitality passion.
• Welcome and assist guests; manage dining reservations.
• Coordinate room service orders and communicate guest needs.
• Collaborate with servers, managers, culinary staff, and other departments.

Responsibilities

• Warmly welcome every guest and create a memorable first impression
• Escort and seat guests efficiently while managing dining room flow
• Manage reservations in person and by phone
• Maintain accurate reservation information and communicate guest needs to the team
• Take, coordinate, and deliver room service orders with warmth
• Monitor guest experience and proactively address needs
• Communicate with servers, managers, culinary staff, and other departments
• Support dining room team as back waiter when needed
• Maintain professional appearance per standards

Skills

Warm demeanor

Communication skills

Organizational skills

Multitasking

Attention to detail

Team player

Job description

Restaurant Host / HostessBe the First Impression. Curate the Guest Experience.

Join the team at The Chanler at Cliff Walk as a Restaurant Host / Hostess and become an essential part of creating an exceptional guest experience from the moment guests arrive. As the first point of contact for our dining guests, you will set the tone for an experience defined by gracious hospitality, thoughtful service, and effortless attention to detail.

The ideal candidate is warm, polished, organized, and genuinely passionate about hospitality. You will welcome and assist guests, manage dining reservations, coordinate room service orders, and work closely with the restaurant team to ensure every guest feels recognized, valued, and well cared for.

THE HOUSE

The Chanler, reimagined as a magnificent stately manor residence, offers guests a peaceful retreat from the energy of Newport, Rhode Island. The property invites guests to experience its storied architecture, distinctive European-inspired dining, and gracious, personalized hospitality.

Built in 1873 as the summer residence of John Winthrop Chanler, the mansion is rich in history while maintaining the charm and character of an elegant private residence. As a Forbes Five-Star and Two-Key Michelin property, The Chanler welcomes discerning guests from around the world and is dedicated to delivering an experience defined by authenticity, elegance, and natural refinement.

WHAT YOU'LL DO

• Warmly welcome every guest and create a memorable first impression
• Escort and seat guests efficiently while thoughtfully managing the flow of the dining room
• Manage dining reservations, including taking reservations in person and by phone
• Maintain accurate reservation information and communicate guest needs and special requests to the restaurant team
• Take, coordinate, and deliver room service orders with warmth and attention to detail
• Monitor the guest experience and proactively address needs whenever possible
• Communicate effectively with servers, managers, culinary staff, and other departments
• Assist the dining room team, including serving as a back waiter, when business needs require
• Maintain a professional, polished appearance in accordance with The Chanler's standards and dress code
• Follow all company policies, procedures, and service standards
• Respond positively to direction from management and assist with additional responsibilities as assigned
• Contribute to a welcoming, refined, and seamless environment for every guest

WHAT WE'RE LOOKING FOR

• Previous restaurant or luxury hospitality experience preferred
• A warm, welcoming, and professional demeanor
• Excellent communication and interpersonal skills
• Strong organizational skills and the ability to multitask in a fast-paced environment
• A genuine passion for creating exceptional guest experiences
• Ability to remain composed, attentive, and gracious during busy service periods
• Strong attention to detail and a proactive approach to guest service
• Ability to work collaboratively as part of a team
• Flexibility to assist wherever needed to support the operation

REWARDS & BENEFITS

• Competitive salary
• Health, dental, and vision insurance for employees, families, and partners
• 401(k) plan
• Complimentary employee parking
• Uniforms provided
• Employee appreciation events
• Employee referral bonus
• Seasonal staff meals

Join The Chanler Team

At The Chanler, hospitality is more than a service — it is an art of making people feel genuinely welcomed. If you take pride in creating memorable experiences, anticipate guest needs, and thrive in an environment where graciousness and attention to detail matter, we invite you to join our team.