Host

The Seagate Hotel, Golf & Beach Club, Autograph Collection; Miami, Fort Lauderdale (FL, FL); On-site; USD 17,000 - 25,000; Full time

Job summary

The Seagate Hotel, Golf & Beach Club, Autograph Collection seeks a friendly Host for Bourbon Steak to create a warm welcome for guests and members. You will greet and seat guests, manage reservations, and help maintain a smooth dining flow with strong communication and professional demeanor.

In this fast-paced luxury setting you will deliver exceptional service, assist with other restaurant positions as needed, and ensure data is properly entered into the guest management system.

Qualifications

• Ability to deliver top-notch customer service in a fast-paced environment.
• Positive attitude and ability to work well under pressure with all restaurant staff.
• Accurate handling of money and operation of a point-of-sale system.
• Able to stand and walk for extended periods, up to 8 hours.
• Restaurant experience is a plus.

Responsibilities

• Greet guests as they enter and manage the waiting list as necessary.
• Provide guests with menus and answer initial questions.
• Seat guests at tables or in waiting areas.
• Assign guests to preferred tables while maintaining table rotation for balanced server assignments.
• Engage with guests to ensure satisfaction with food and service.
• Respond to complaints and assist in resolving them.
• Answer phone calls, take reservations, and provide information.
• Be knowledgeable of the menu.
• Deliver excellent customer service.
• Cultivate and enter guest data into guest management software.

Skills

Customer service

Communication

POS system

Teamwork

Tools

Guest management software

Job description

About The Job

We are seeking a warm and welcoming Host to create a positive first impression for our guests and members at Bourbon Steak. This role is ideal for someone who thrives in a fast-paced environment and enjoys providing exceptional hospitality from the moment guests arrive.

The Host is responsible for greeting and seating guests, managing reservations and waitlists, and ensuring a smooth flow of service in the dining area. This position requires strong communication skills, a professional demeanor, and the ability to remain composed during busy shifts.

What You Do

• Greet guests as they enter and manage the waiting list as necessary.
• Provide guests with menus and answer initial questions.
• Seat guests at tables or in waiting areas.
• Assign guests to preferred tables while maintaining table rotation for balanced server assignments.
• Engage with guests to ensure satisfaction with food and service.
• Respond to complaints and assist in resolving them.
• Answer phone calls, take reservations, and provide information.
• Be knowledgeable of the menu.
• Assist with other restaurant positions as needed.
• Deliver excellent customer service.
• Cultivate and enter guest data into guest management software.
• Perform any other duties as assigned.

What You Bring To The Table

• Ability to deliver top-notch customer service in a fast-paced environment.
• Positive attitude and ability to work well under pressure with all restaurant staff.
• Perform high-quality work unsupervised.
• Willingness to follow instructions and seek clarification when needed.
• Accurate handling of money and operation of a point-of-sale system.
• Able to work effectively in a busy restaurant environment.
• Restaurant experience is a plus.
• Able to stand and walk for extended periods, up to 8 hours.
• Able to lift and carry up to 25 pounds.
• Ability to safely maneuver trays of food and other items as needed.
• Comfortable with repetitive motions, including standing, walking, and reaching.
• Must be able to work in varying temperatures, including hot and cold environments.
• Ability to perform tasks that involve bending, twisting, and stooping.

Job Title: Host

Department: F&B

Location: Bourbon Steak

Direct Manager: Assistant General Manager

Dotted Line Reporting Manager: N/A

FLSA Status: Non- Exempt

Travel Requirements: N/A

Physical Requirements: Ability to work in a variety of conditions, including extended periods of standing or walking, inclement weather, and lifting up to 50 lbs.