Bourbon Steak Greeter

Tb-Isle-Resort-Lp; Florida; On-site; USD 24,000 - 32,000; Full time

Job summary

Excellent English communication, flexibility for holidays and weekends, and a professional demeanor are essential to thrive in this role.

Qualifications

• Professional demeanor suitable for a luxury environment.
• Experience in a luxury restaurant is a plus.
• Experience in a luxury hotel environment is a plus.
• Basic computer knowledge (POS systems) such as Micros or similar.
• Must have OpenTable reservation system experience.

Responsibilities

• Greet and acknowledge each guest promptly using names with hotel greeting standard.
• Escort guests to their table and introduce their server.
• Answer telephone using hotel/restaurant standards.
• Perform side work assigned by management.
• Know and implement service standards for guests.
• Communicate with guests, other employees, or departments to ensure guest needs are met.
• Check menus to ensure current, clean, and wrinkle-free presentation.
• Ensure place settings are appropriate and each guest has needed items.
• Maintain cleanliness of work area; report guest concerns to management.
• Thank every guest upon departure and invite them to return.

Skills

Professional demeanor

Luxury restaurant experience

F&B experience in luxury hotel

Education

High school diploma or GED

Tools

OpenTable

Micros POS

Job description

Scope of PositionThe Bourbon Steak Host/Hostess ensures that the guest arrival and seating occurs timely and efficiently. He/she sets the tone for the guest experience and greets the guests with a smile and in a friendly manner, using the guests name. The Host/Hostess also anticipate guests service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.Position RequirementsProfessional demeanor appropriate for a luxury environment.Experience working in a luxury restaurant is a plus.Previous food and beverage experience in a luxury hotel environment is a plus.Basic computer knowledge (Micros or other POS systems).Must have Open Table reservation system experience.Must be of minimum legal age to serve alcohol according to state law.ResponsibilitiesGreet and acknowledge each guest promptly (using names) with hotel greeting standardKnowledge of hotel layout, restaurant station breakdowns and table numbers.Escort all guests to their table and introduce their server.Answer telephone using hotel/restaurant standards.Perform side work assigned by management.Know and implement standards/procedures of service for guest.Communicate with guests, other employees, or departments to ensure guest needs are met.Check menus to ensure they are current, clean, plentiful, and wrinkle-free.Ensure place settings are appropriate and each guest has the necessary items for the standard place setting.Maintain cleanliness and condition of the work area.Report guest concerns to Restaurant Management.Thank every guest upon departure, invite them to return, and wish them a fond farewell.Perform any other reasonable duties as required by management.EducationHigh school diploma or GED.Skills and AbilitiesAbility to communicate in the English language. Second language is a plus.Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks.Knowledge of basic food handling policies and procedures as well as the techniques and equipment for preparing and presenting food products for consumption, including storage/handling techniques, proper chemical handling, and sanitation standards.Physical RequirementsMust be able to work in a fast paced environment.Must be physically fit in order to lift, pull and push items up to 50 pounds.Also requires standing/walking/reaching and bending throughout shift.