Host

Thompson-Hospitality; Merrifield (VA); On-site; USD 19,286,000 - 27,552,000; Full time

Benefits offered by this job

Health/Dental/Vision

Paid Time Off

401(k) matched up to 4%

Short and Long Term Disability

Tuition Reimbursement

Employee Referral Program

Job summary

Thompson Hospitality is seeking a Host to warmly greet, seat, and assist guests, ensuring an exceptional experience across our dining concepts in Merrifield, VA. You will manage guest flow, answer questions, and uphold Matchbox quality standards in a fast-paced environment.

The role requires day-to-day hospitality professionalism, ability to stand for long periods, and flexibility to work weekends/holidays; prior upscale dining experience is a plus.

Qualifications

• Experience in high-volume, upscale casual dining or an equivalent service environment.
• High school diploma or equivalent.
• Must be at least 18 years old.

Responsibilities

• Greets guests and facilitates seating per timing and service standards.
• Communicate with guests in person and over the phone; ensure clear expectations.
• Maintain an organized, stocked work area including restrooms and exterior of the restaurant.
• Assist in clearing and cleaning tables; may involve lifting and cleaning agents.
• Know the menu and speak to it from memory.
• Take to-go orders and input into the POS system.
• Navigate reservation/guest management system quickly and efficiently.
• Follow proper safe food and beverage handling procedures per local standards.

Skills

High-volume service

Age 18+

Energy & stamina

Stand/walk 10h

Lift 40 pounds

Under pressure

Flexible shifts

Alcohol service cert

Communication skills

Experience in upscale dining

Education

High school diploma or equivalent

Job description

Overview

Thompson Hospitality is the nation's largest minority-owned food and facilities management company. Our services include hospitality, full dining and quick service restaurants, campus dining, diversity consultation, facility operations and maintenance management. We are a family-run organization with more than thirty years providing services built on our core mission to provide a positive experience to every relationship we are involved in: one guest, one client, one team member at a time. As a fast growing company, we have a growth plan to more than double in size over the next three years. We are looking for team members who are interested in developing their careers to the next level while joining our team of over 4,000 employees, serving clients in over 40 states to include more than 1.9 million guests each year. Thompson Hospitality focuses on three core areas in everything we do:

• Purpose

• Give back to our communities
• Celebrate diversity

• People

• Do the right thing
• Treat people the way you want to be treated
• Always do your best
• Be accountable for our actions

• Performance

• Serve the highest quality food
• Provide world-class service
• Maintain flexibility to better serve our clients

Competitive Benefits

• Health/Dental/Vision
• Paid Time Off
• 401(k), matched up to 4%
• Short and Long Term Disability
• Tuition Reimbursement

• Employee Referral Program
• Pet Insurance
• Discounts: Hotels, Travel, Tickets, Restaurants
• Employees and their relatives are eligible for a discounted meal plan at any of our HBCU client locations while they are attending school

Description

The Host's role is to warmly greet, seat and assist guests in accordance with matchbox quality standards and appropriately manage guest flow. The Host is a hospitality professional who is warm, genuine, and engaging, as well as efficient and accurate to ensure an extraordinary experience for all our guests.

Responsibilities

Summary of Essential Functions

• Greets guests and facilitates seating guests per timing and service standards, which include prolonged standing and walking throughout duration of shift
• Understands and effectively communicates with guests both in person and over the phone ensuring clear expectations using prescribed verbiage
• Cleans and maintains an organized, stocked work area which include, restrooms and outside perimeter of the restaurant
• May assist in clearing and cleaning tables which could require reaching, bending, stooping, lifting and working with cleaning agents
• Knows the food and beverage menu, and is able to speak to the menu from memory.
• Completes side-work tasks as assigned
• My take to-go orders, which requires writing orders and ringing orders into the point of sale system
• Navigates reservation/guest management system quickly and efficiently

• Understands and practices proper safe food and beverage handling procedures in accordance with local government standards

Qualifications

Knowledge/Skills + Abilities

• Experience in high-volume, upscale casual dining or an equivalent service environment preferred
• High school diploma (or equivalent) required
• At least 18 years of age (unless permitted by law)

• High energy and stamina. Able to work within a fast-paced, highly mobile environment
• Able to stand and walk for up to 10 hours per day preferred
• Able to lift and carry up to 40 pounds
• Able to work calmly and effectively under pressure
• Able to work flexible shifts and schedules, inclusive of weekends, and some holidays

• Certified in (or able to be certified in) responsible alcohol service (as required by state or local law)
• Able to perform essential functions and demonstrate competencies to company standards with reasonable accommodation

Able to communicate effectively in the primary language of the work location (verbal and written)

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.