Host

Hook & Reel | Livonia, MI; Livonia (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

Hook & Reel in Livonia, MI is seeking a friendly Host to welcome guests, manage waitlists, and seat guests, helping create a smooth, engaging dining experience. POS experience is a plus, and you’ll thrive in a fast-paced setting while upholding hospitality standards.

You will interact with guests, answer questions about the menu and brand, support servers, and maintain a clean, energetic front‑of‑house environment. Flexibility for evenings, weekends, and holidays is appreciated.

Qualifications

• Prior restaurant experience is not necessary but preferred.
• Strong communication and a passion for delivering world-class service at every touchpoint.
• Ability to stand and walk for extended periods and work a flexible schedule.

Responsibilities

• Greet guests warmly upon arrival and manage waitlists.
• Seat guests, provide menus, and assist with initial drink orders.
• Answer questions about the menu and Hook & Reel brand.
• Maintain front‑of‑house cleanliness and restock paper goods.
• Handle to-go inquiries and assist with phone duties when needed.
• Communicate guest needs to management and team to enhance the dining experience.

Skills

Customer service

Communication

Hospitality

Tools

POS systems

Job description

Join Hook & Reel, one of the most established Cajun Seafood restaurant brands in the U.S! Inspired by the fiery flavors of Cajun home cooking, Hook & Reel is redefining the scene by bringing the backyard boil traditions to your table with a little extra flair. It’s always about good food, great company, and plenty of laughs. We are seeking a passionate individual who thrives in a fast-paced, high-energy environment. At Hook & Reel, you will be part of a vibrant team dedicated to delivering incredible guest experiences, with real opportunities to grow your career.

ROLE OVERVIEW

As a Host at Hook & Reek, you are the first and last impression for our guests. You will be instrumental in helping to create a smooth and enjoyable dining experience. This position is perfect for someone who loves interacting with people and thrives in a lively, fast-paced environment.

Duties and Responsibilities:

• Greet all guests promptly and warmly upon arrival.
• Provide guests with accurate wait times and manage waitlists.
• Seat guests, provide them with menus and occasionally assist servers with initial drink orders.
• Answer guest questions regarding the menu and Hook & Reel brand.
• Provide accurate information regarding menu, pricing, hours, promotions, and policies.
• Assist with side work and opening/closing tasks.
• Observe and monitor table turnover by taking note of occupied, dirty or clean tables.
• Clean and organize the front-of-house and host station.
• Thank guests as they leave and invite them to return.
• Inform management of large parties, special requests, or guest concerns.
• Answer phones professionally and courteously.
• Handle to-go inquiries or direct them to the appropriate team member.
• Ensure business cards, beverage menus, and other paper goods are clean and stocked.
• Monitor restrooms periodically and notify management of any issues.
• Maintain a positive, energetic, and hospitality-focused attitude at all times.
• Additional responsibilities as assigned.

Requirements

• Ability to stand and walk for extended periods (up to 8–10 hours per shift).
• Ability to lift and carry up to 25–50 pounds.
• Frequent bending, reaching, and repetitive movements in a fast-paced environment.
• Ability to work in varying conditions, including heat, cold, and noise.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Essential Functions:

• Prior restaurant experience is not necessary but preferred.
• Point-of-Sale systems experience.
• Strong communication and a passion for delivering world-class service at every touchpoint.