Host

Cunningham Restaurant Group; Indianapolis (IN); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player in the dining sector is seeking a Host to create memorable first impressions for guests. This role involves welcoming guests, managing reservations, and ensuring a smooth dining experience. Ideal candidates will possess excellent customer service and communication skills, along with a friendly demeanor. Join a friendly team dedicated to providing exceptional service and enjoy growth opportunities in a vibrant restaurant environment. If you thrive in a fast-paced setting and love making guests feel special, this is the perfect opportunity for you!

Benefits

Competitive Pay

Friendly Team Environment

Growth Opportunities

Qualifications

• Excellent customer service and communication skills required.
• Friendly and outgoing personality with strong organizational abilities.

Responsibilities

• Greet and seat guests warmly upon arrival.
• Manage reservations and waitlists efficiently.

Skills

Customer Service

Communication Skills

Organizational Skills

Multitasking

Positive Attitude

Education

Previous Experience in Hospitality

Tools

Reservation Systems

Job description

Join to apply for the Host role at Cunningham Restaurant Group.

Since 1997, Mike Cunningham, owner of Cunningham Restaurant Group (CRG), has created memorable dining experiences. From Brownsburg, Indiana, to a growing tri-state group, CRG emphasizes expansion and community impact with forty restaurants and eighteen concepts.

Job Overview

As a Host, you are the first point of contact for guests, responsible for providing exceptional customer service. Your welcoming demeanor sets the tone for the dining experience, and your organizational skills help ensure efficient seating and guest satisfaction.

Key Responsibilities

1. Guest Greeting and Seating:
   • Welcome guests warmly upon arrival.
   • Manage waitlist and reservations, estimating wait times and comforting guests.
   • Escort guests to tables, present menus, and assist as needed.
   • Seat guests according to seating charts and rotation to optimize turnover.
2. Reservation Management:
   • Take and confirm reservations via phone or reservation system.
   • Maintain reservation records accurately.
   • Communicate special requests to staff.
3. Guest Assistance:
   • Provide information about the menu, specials, and promotions.
   • Assist with coat check if applicable.
   • Handle inquiries and concerns professionally.
4. Communication and Coordination:
   • Coordinate with staff for efficient seating and service.
   • Relay guest information to the team.
   • Manage guest flow for a smooth experience.
5. Waitlist Management:
   • Track waiting guests and notify when tables are ready.
   • Communicate wait times effectively.
6. Cleanliness and Organization:
   • Keep the host stand and waiting area tidy and stocked.
   • Ensure menus and materials are in good condition.

Qualifications

• Excellent customer service and communication skills.
• Friendly, outgoing personality with a positive attitude.
• Strong organizational and multitasking abilities.
• Ability to remain calm under pressure.
• Familiarity with reservation systems is a plus.
• Previous experience preferred but not required; training provided.

Physical Requirements

• Stand, walk, and move around the restaurant for extended periods.
• Occasionally lift items up to 20 pounds.
• Work evenings, weekends, and holidays.

We offer competitive pay, a friendly team environment, and growth opportunities. If you enjoy creating positive first impressions and ensuring guest satisfaction, apply now and join our team in delivering memorable dining experiences!

At Cunningham Restaurant Group, we value diversity and uphold equal opportunity employment. We are committed to fairness and inclusivity, welcoming applicants regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.