Host

Cunningham Restaurant Group; Indianapolis (IN); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a leading restaurant group in Indianapolis as a Host, where you will be the first point of contact for guests. Your warm demeanor and organizational skills will ensure a positive dining experience. Responsibilities include greeting guests, managing reservations, and assisting with inquiries. Enjoy a competitive compensation and a supportive team environment while fostering inclusivity and respect.

Benefits

Competitive Compensation

Opportunities for Growth

Welcoming Team Environment

Qualifications

• Excellent customer service and communication skills.
• Friendly and outgoing personality with a positive attitude.
• Strong organizational and multitasking abilities.

Responsibilities

• Welcome guests and manage the waitlist efficiently.
• Assist with reservations and communicate guest preferences.
• Maintain cleanliness and organization of the host stand.

Skills

Customer Service

Communication

Organizational Skills

Multitasking

Positive Attitude

Job description

Join to apply for the Host role at Cunningham Restaurant Group.

Since 1997, Mike Cunningham, owner of Cunningham Restaurant Group (CRG), has created an array of unforgettable dining experiences for guests. From its humble beginnings in Brownsburg, Indiana, to a growing tri-state restaurant group, CRG exemplifies expansion and innovation driven by a commitment to community impact. Our vision is reflected in forty restaurants, eighteen concepts, and sustainable growth.

Job Overview

As a Host, you are the first point of contact for our guests and play a crucial role in providing exceptional customer service. Your warm and welcoming demeanor sets the tone for the dining experience, and your organizational skills help ensure efficient seating and guest satisfaction.

Key Responsibilities

1. Guest Greeting and Seating
   • Welcome guests with a friendly and positive attitude as they arrive at the restaurant.
   • Manage the waitlist and reservations, accurately estimating wait times and making guests comfortable while they wait.
   • Escort guests to their tables, present menus, and provide any necessary assistance.
   • Seat guests according to seating charts and server rotation, optimizing table turnover.
2. Reservation Management
   • Take and confirm reservations over the phone or through the restaurant's reservation system.
   • Maintain an up-to-date reservation book, ensuring all reservations are recorded accurately.
   • Communicate special requests and guest preferences to servers and kitchen staff.
3. Guest Assistance
   • Provide guests with information about the restaurant, including menu items, daily specials, and promotions.
   • Assist guests with coat check, if applicable.
   • Handle guest inquiries, concerns, or special requests professionally and attentively.
4. Communication and Coordination
   • Maintain effective communication with servers, bussers, and kitchen staff to ensure efficient seating and service.
   • Relay important guest information to the appropriate team members.
   • Coordinate with servers to manage guest flow and ensure a smooth dining experience.
5. Waitlist Management
   • Keep track of waiting guests and notify them when their tables are ready.
   • Communicate waitlist status and estimated wait times to waiting guests.
6. Cleanliness and Organization
   • Keep the host/hostess stand and waiting area clean, organized, and well-stocked.
   • Ensure menus, promotional materials, and other items are in good condition and readily available.

Qualifications

• Excellent customer service and communication skills.
• Friendly and outgoing personality with a positive attitude.
• Strong organizational and multitasking abilities.
• Ability to remain calm and professional in high-pressure situations.
• Familiarity with reservation systems or software is a plus.
• Previous host/hostess experience is preferred but not required; training will be provided.

Physical Requirements

• Ability to stand, walk, and move around the restaurant for extended periods.
• Occasionally lift and carry items up to 20 pounds.
• Flexibility to work evenings, weekends, and holidays.

We offer competitive compensation, a welcoming team environment, and opportunities for growth within our restaurant. If you enjoy creating a positive first impression and ensuring an exceptional guest experience, we encourage you to apply. Join our team and help deliver memorable dining experiences!

At Cunningham Restaurant Group, we embrace diversity and uphold equal opportunities for all. We are committed to fairness and inclusivity, valuing every individual regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. Join us in fostering an environment where everyone is valued and respected!