Host

Underbelly Hospitality; Houston (TX); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Comprehensive benefits package

Free medical benefits for full-time employees

Job summary

Underbelly Hospitality in Houston seeks a friendly and professional individual to provide excellent guest service. You will greet guests, handle reservations, and ensure a memorable experience for patrons. Previous customer service experience is preferred, along with strong interpersonal skills and a flexible schedule.

The role requires a passion for hospitality, a working knowledge of food and drink, and the ability to thrive in a dynamic environment. Join our team and help create unique experiences.

Qualifications

• Previous customer service or hospitality experience is preferred.
• Able to prioritize multiple tasks in a dynamic environment.
• Excellent interpersonal communication skills, a real passion for hospitality.

Responsibilities

• Greet all restaurant guests and provide information when asked.
• Receive incoming calls and accurately book reservations for guests.
• Ensure restrooms are clean and well stocked.

Skills

Interpersonal communication skills

Customer service

Hospitality knowledge

Food Handler Certification

Alcohol Awareness Certification

Job description

Description

Why We Do It

Be curious. Learn from everyone. Remember, we all have a story to tell, regardless of race, religion, ethnicity, age, or gender. We all dine at the same table. This is how we run our restaurants.

What We Do

We strive to be better than we were the day before. We want to bring people together, guests, staff, friends, family, to break bread, to get to know each other and to have fun while doing it. We create dishes crafted with locally sourced ingredients, supporting our community in any way we can. We provide thoughtful food and beverage experiences.

Benefits

We offer a comprehensive benefits package for all full-time employees, including free medical benefits for full-time employees.

What Matters

Differences make us better. We are committed to creating a culture that reflects the diversity of our city and all its colorful neighborhoods. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate the differences in people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities, and genders.

What You'll Do

Provide the guests, either on the phone or in person, with information and support in a professional and gracious manner. Receive and coordinate reservations and seating for daily and/or nightly service, all the while providing outstanding service to our guests along the way. You love building and maintaining sound working relationships with your coworkers! You'll act as an ambassador for the restaurant and deliver authentic, friendly service to compel repeat visits from our guests.

Responsibilities

• Greet all restaurant guests, be knowledgeable about the area, and provide information when asked.
• Provide fair and consistent seating of guests.
• Accurately handle paperwork, stock, and tidy the host stand.
• Receive incoming calls, and accurately book reservations for guests.
• Take to‑go orders if applicable.
• Check floor and tables for accuracy and cleanliness, and assist in bussing tables.
• Help servers by refilling beverages when needed.
• Perform other restaurant and customer service‑related requests for guests.
• Ensure restrooms are clean and well stocked.
• We are a team at Underbelly and you may need to take on responsibilities outside of this job at times, as we all do.

Requirements

What You Bring

• Previous customer service or hospitality experience is preferred.
• Able to prioritize multiple tasks in a dynamic environment.
• Able to learn, retain, and present product, menu, and allergy information to guests.
• Knowledge of or ability to learn the restaurant point‑of‑sale system and reservation system.
• Excellent interpersonal communication skills, a real passion for hospitality, and you love crafting unique and memorable experiences for guests.
• Food Handler Certification, Alcohol Awareness Certification.
• Flexible schedule and able to work weekends, mornings, nights, and holidays when needed.