Host

Cha Cha’s Latin Kitchen; Friendly (MD); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their vibrant team. This role involves creating a warm and welcoming atmosphere for guests, managing reservations, and ensuring a clean and organized restaurant environment. As a key member of the team, you will engage with customers, handle inquiries, and provide top-notch service. If you thrive in a fast-paced setting and enjoy building relationships with guests, this opportunity is perfect for you. Join a dynamic workplace where your contributions will be valued and appreciated.

Qualifications

• Strong communication and interpersonal skills are essential.
• Ability to work under pressure and manage stress effectively.

Responsibilities

• Greet guests warmly and manage reservations accurately.
• Maintain cleanliness and assist in a welcoming restaurant environment.
• Handle cash and provide information about menu items.

Skills

Clear communication skills

Ability to work under pressure

Relationship building

Customer oriented

Team building

Adaptability

Conflict resolution

Organizational skills

Interpersonal skills

Leadership

Education

Current CA Food Handler’s Card

Job description

Position Summary: To greet guests upon arrival and bid them goodbye when they are leaving; to answer the phone cheerfully and always speak in a professional manner; to enter reservations correctly and accurately in Open Table; to assist the entire staff in maintaining a clean restaurant environment; to walk guests to their table striving to create a welcoming and warm environment.

Reasonable Accommodations Statement: To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Essential Duties/Responsibilities:

1. Clear and friendly communication skills
2. Greets customers at the door when arriving and thanks guests when leaving
3. Assigns guests to tables
4. Provides menus to guests and cleans them afterwards
5. Takes reservations
6. Answers phones
7. Provides guests with pertinent information about hours, directions, specials, special events, menu items
8. Cleans restrooms
9. Clean tables, and other various parts of the restaurant daily
10. Put together takeout orders
11. Cash handling
12. Interact in a courteous and professional manner with guests, management, and co-workers
13. Current CA Food Handler’s Card
14. High volume and sometimes stressful position
15. Complete opening and closing duties as assigned
16. Other requirements: basic math skills, physical requirements could include standing, bending, lifting (up to 25 lbs) or reaching, excellent communication skills.

Requirements

POSITION QUALIFICATIONS

Competency Statement(s):

1. Working Under Pressure - Ability to complete assigned tasks under stressful situations.
2. Relationship Building - Ability to effectively build relationships with customers and co-workers.
3. Motivation - Ability to inspire self and others to reach a goal and perform to the best of their ability.
4. Responsible - Ability to be held accountable or answerable for one’s conduct.
5. Team Builder - Ability to convince a group of people to work toward a goal.
6. Judgment - The ability to formulate a sound decision using the available information.
7. Organized - Possessing the trait of being organized or following a systematic method of performing a task.
8. Interpersonal - Ability to get along well with a variety of personalities and individuals.
9. Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.
10. Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
11. Goal Oriented - Ability to focus on a goal and obtain a pre-determined result.
12. Friendly - Ability to exhibit a cheerful demeanor toward others.
13. Enthusiastic - Ability to bring energy to the performance of a task.
14. Adaptability - Ability to adapt to change in the workplace.
15. Conflict Resolution - Ability to deal with others in an antagonistic situation.
16. Training - Ability to develop a particular skill in others to bring them up to a predetermined standard of work performance.
17. Communication, Oral - Ability to communicate effectively with others using the spoken word.
18. Leadership - Ability to influence others to perform their jobs effectively.
19. Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
20. Energetic - Ability to work at a sustained pace and produce quality work.
21. Safety Awareness - Ability to identify and correct conditions that affect employee safety.
22. Resource Management - Ability to obtain and appropriate the proper usage of equipment, facilities, and materials.
23. Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
24. Decision Making - Ability to make critical decisions while following company procedures.
25. Accountability - Ability to accept responsibility and account for his/her actions.

PHYSICAL DEMANDS

Occasionally: Position requires this activity up to 33% of the time (0 - 10 hrs/day)

Frequently: Position requires this activity from 33% - 66% of the time (2.5 - 10 hrs/day)

Constantly: Position requires this activity more than 66% of the time (10 hrs/day)

Physical Demands:

1. Stand (up to 10 hrs/day) Constantly
2. Walk (up to 10 hrs/day) Constantly
3. Sit Occasionally
4. Manually Manipulate Constantly
5. Reach Outward Constantly
6. Reach Above Shoulder Constantly
7. Climb Occasionally
8. Crawl Occasionally
9. Squat or Kneel Occasionally
10. Bend Occasionally
11. Grasp Constantly
12. Speak Constantly

Lift/Carry: 21-50 lbs Frequently

Push/Pull: 13-25 lbs Frequently

Other Physical Requirements:

• Vision (Near, Distance, Color)
• Sense of Sound - ability to converse with people in a loud environment

WORK ENVIRONMENT: The work environment is moderately loud to loud.