SPA HOST

Thistle City Barbican; Friendly (MD); On-site; USD 24,000; Full time

Job summary

A luxury hospitality venue seeks a dedicated team member to support Spa operations, ensuring exceptional guest experiences and quality standards. The role emphasizes a hands-on approach, communication skills, and the ability to thrive under pressure, contributing to a renowned hotel environment that values its staff.

Benefits

31 days holiday increasing to 33 days with length of service

Access to earnings before payday (Wagestream)

Complimentary meals when on duty

Discounted accommodation

Team events and incentives throughout the year

50% off food and 20% off beverage

Free onsite gym

24/7 Employee Assistance Support line

Qualifications

• Hands-on approach with motivation to improve.
• Positive attitude and eagerness to learn.
• Ability to meet deadlines and work under pressure.

Responsibilities

• Support the Spa Therapists with daily setup and clear down of treatment rooms.
• Maintain adequate provisions of towels and ensure guest needs are met.
• Assist reception with guest orientation and payment processing.

Skills

Attention to detail

Customer service

Spa & Beauty Therapy

Communication

Initiative

Job description

£23,995 per annum plus monthly service charge, typically £2,400 annually

37.5 hours

Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.

Key Responsibilities

• Support the Spa Therapists with the daily set up of treatment rooms and clear down, ensuring all the rooms are set up with the right equipment
• Maintain an adequate provision of towels, robes and slippers and ensuring they are available in the Three Graces and Elite Wellness changing rooms, pools side and the used towel drops are regularly emptied and used laundry taken to the in-house laundry
• Ensure that guest needs are met and that they are looked after from the minute they arrive to their departure
• Assist the Three Graces reception team with guest meet and greet, spa orientation, day spa check in and out, taking payment for retail and refreshments taken, alongside internal customer enquiries on treatment availability and bookings

Key Skills, Qualities & Experience

• Hands on approach to work, always being productive and looking to improve
• Passionate about Spa & Beauty Therapy
• Detail orientated and drives standards
• Possess a positive attitude and a desire to learn
• Ability to meet deadlines and work under pressure
• Friendly, courteous and helpful with excellent communication skills
• Motivated to go the extra mile for guests and colleagues
• Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team

Grantley Hall offers a wide range of benefits and opportunities for all employees:

• A monthly service charge - typically £2,400 annually
• 31 days holiday increasing to 33 days with length of service
• Access to earnings before payday (Wagestream)
• Free parking
• Complimentary meals when on duty
• Discounted modern and spacious live-in accommodation
• Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year. We also celebrate training achievements, birthdays, babies, marriages and so much more…
• Team appreciation and wellbeing activities - Team member of the month awards, BBQ’s, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs
• Grantley Hall discounts - 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products
• Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support.
• Discounted hotel stays with Pride of Britain hotels
• Complimentary bespoke uniform and annual shoe allowance
• Free sight tests for those eligible
• Onsite Team Gym with professional induction
• Refer a Friend Scheme where you can earn up to £1000
• 24/7 Employee Assistance Support line and online portal supporting ‘mind, money, move, munch’
• Grantley Academy to support your development