Banquet Captain

Wind Creek Hospitality; East Hazel Crest (IL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K with matching

Bonuses

Job summary

Wind Creek Hospitality is seeking a Captain to deliver friendly, efficient service of food and beverages in our fine dining environment. You will manage table-side service, coordinating orders to avoid partial deliveries and ensuring items are served at proper temperatures.

You will greet guests, verify orders, and assist with room sets as needed. The role requires 21+ with server experience, English fluency, and the ability to lift 40 pounds; ServeSafe and BASSET training are valued.

Qualifications

• High School diploma or GED required or currently enrolled and planning to complete
• Must be 21 years or older
• Two years' experience as a server preferred
• Able to perform basic math
• Fluent in English reading/writing, able to follow written or verbal instructions
• Must pass guest service audition and job interview
• Able to lift and carry 40 pounds
• Willing to work odd hours and travel for training
• Illinois Gaming Act license (or ability to obtain and maintain) is required

Responsibilities

• Provide friendly and efficient service of food and beverage items to guests
• Possess knowledge of fine dining cuisines including French and Continental and table-side service
• Possess knowledge of wine and wine pairings
• Coordinate all orders in advance to avoid partial deliveries
• Keep work area neat and safe
• Ensure hot foods are delivered hot and cold items delivered cold
• Greet guests and assist with room sets as needed
• Present checks and request payment
• Read daily promotions and schedule details
• Perform additional duties as assigned

Skills

Fine dining knowledge

Wine knowledge

Customer service

Basic math skills

Teamwork

Physical stamina

Education

High School diploma or GED

Tools

ServeSafe Sanitation training

BASSET training

Responsible Vendor Alcoholic Beverage Service

Job description

Job Overview

The Captain is responsible for providing friendly and efficient service of food and beverage items to all guests.

Description

The Captain is responsible for providing friendly and efficient service of food and beverage items to all guests.

Purpose

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities

• Possess knowledge of fine dining cuisines including French and Continental as well as table-side service
• Possess knowledge of wine and wine pairings
• Reports to work station as scheduled in proper uniform and ready to work
• Completes all side-work as directed by supervisor
• Keeps work area neat, clean and free of safety hazards
• Coordinates all orders in advance in order to avoid making any partial deliveries
• Consolidates all deliveries to ensure that hot food is maintained and delivered hot, and that all cold items are delivered cold
• Serves drinks efficiently in the proper glass with the proper garnish
• Greets Guests appropriately at their room and execute room sets as needed based upon items ordered
• Verifies orders with guests
• Checks back with guests to ensure they are enjoying their meal and determines if they have any other needs
• Presents check for tender and thanks guests for their order
• Ensures trays and carts are removed from the hotel hallways and elevator bays
• Reads and retains all pertinent information regarding daily promotions, food and beverage specials, property promotions, station assignments and scheduled entertainment from disseminated pre-shift information
• Assumes special projects as needed at the direction of the immediate supervisor
• Other duties & responsibilities as assigned

Job Requirements (please ensure you meet the listed requirements prior to applying)

• High School diploma or GED required or currently enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment
• Must be twenty-one (21) years of age or older
• Two (2) years previous experience as a server- preferred
• Must be able to perform basic math skills
• Ability to read and write English; Demonstrated ability to communicate, in English, effectively both verbally and in writing, and understand and carry out instructions furnished in written, oral, or diagram formats
• Must successfully pass job interview, including a guest service audition
• Must be able to respond to visual and audible cues
• Must be able to lift and carry 40 pounds
• Must be able to work independently and as part of a team; Must be able to deal effectively with diverse departments and have flexibility to work in an ever-changing environment
• Must possess a high level of maturity, dependability, and punctuality
• Must successfully complete Responsible Vendor Alcoholic Beverage Service, and BASSET training
• Must successfully complete ServeSafe Sanitation training
• Willing to work odd and irregular hours
• Willing to travel and participate in training as recommended or required
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position

Base Pay

• Pay range - $15.00 - $20.63 (The base pay will depend factors such as experience level and skillset.)
• Voluntary full-time benefit offerings include the following - group medical, dental, vision, and life insurance as well as access to a flexible spending account (FSA) option. We also offer Employee Assistant Program (EAP), paid time off, 401K with matching, shift differential, and discretionary quarterly bonuses.

Online applications are accepted at http://www.windcreekhospitality.com/Careers. For internal employees please submit your Internal Job Posting Form to your property’s Human Resources office.