Host

Union Square Hospitality Group; Detroit (MI); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Digital Wallet access

Health coverage

Paid time off

401(k) plan

Life insurance & wellness

HUGS relief fund

Dining discount

Pre-tax commuter benefits

Mentorship & growth

Job summary

Pine Hall, Detroit, the first US outpost of Union Square Hospitality Group, invites a Host to welcome guests and support the dining room during service. You’ll work with the Maître D’ to manage pacing, assist servers, and ensure a smooth guest experience in a lively tavern setting.

Candidates should enjoy guest interaction, be able to stand and lift up to 30 lbs, and communicate clearly. Experience is preferred but not required, with opportunities to grow within a renowned hospitality family.

Qualifications

• Experience in a guest-facing role preferred, but not required.
• Lunch shifts availability is preferred.
• Ability to stand for long periods of time.
• Ability to balance & carry multiple plates, glassware, and lift up to 30 lbs.
• English fluency; additional languages preferred but not required.

Responsibilities

• Support a culture of Enlightened Hospitality.
• Create a welcoming environment for guests in person or over the phone.
• Quote accurate wait times with Maître D’ and assist guests.
• Answer inquiries about hours, menus, and reservations.
• Maintain service steps and assist with table maintenance and reset.
• Know menu items and mise en place for each dish.

Skills

Guest service

Communication

Phone etiquette

Team collaboration

Job description

Located on the original Hudson’s site, Pine Hall pays homage to Detroit’s past—and the storied Pine Room—through vintage keepsakes and ice-cold cocktails featuring Michigan spirits. As the first Detroit outpost of Danny Meyer’s Union Square Hospitality Group, founded in New York City in 1985, Pine Hall brings four decades of hospitality to the city, drawing on the spirit of beloved restaurants like Gramercy Tavern and Shake Shack.

We're proud to serve up classic cocktails made with spirits from close to home, cold beer, and tavern fare that feels familiar, but perhaps a bit better than you remembered.

Who you are:

The Host is a vital member of the Service team as the first impression and point of contact with every guest and visitor at the restaurant. The Host must exude warmth and hospitality and is a partner to the Maître D’ in plotting, planning, and updating the dining room to efficiently coordinate seatings throughout each service.

Hosts may also support our dining room service by setting tables, clearing tables, pouring water, running food, working with servers and expediters, resetting the dining room, polishing glassware and various tasks that support service at the restaurant.

What you’ll do:

• Consistently support a culture of Enlightened Hospitality
  
• Create a welcoming and hospitable environment for guests whether in person or over the phone
  
• Partner with Maître D’ to quoteaccuratewait times while “finding the yes” for all guests
  
• Properly answer guest inquiries with regards to restaurant hours of operation and basic operational information, menus, and reservations
  
• Possess an understanding of proper steps of service and engage in table maintenance and resetting with efficiency,speedand grace
  
• Stay informed and knowledgeable of all menu items and proper mise toaccompanyeach dish
  
• Maintain thehigh standardsof cleanliness and proper appearance throughout all areas of the restaurant.
  
• Act as a liaison between the guest, management, servicestaffand kitchen and communicate accordingly
  
• Assists with Coat Check duties as needed
  
• Work with efficiency and a sense of urgency whileremainingcomposed
  
• Demonstrates a passion for guest experience and an eagerness to learn and grow
  

What we need from you:

• Experience in a guest facing role in a restaurant preferred, but not necessary
  
• Availability for lunch shifts
  
• Ability to walk or stand forlong periodsof time
  
• Ability to balance & carry multiple plates, glass racks and or/glasses, and lift objects up to 30 lbs.
  
• English fluency andadditionallanguages preferred, but notrequired
  

What you’ll get from us:

At Union Square Hospitality Group, extending Enlightened Hospitality is at the heart of everything we do. We believe our people are our greatest ingredient. Joining our team means becoming part of a culture rooted in care, creativity, and growth. As a Host, you’ll enjoy:

• Competitive pay
• Quick access to earnings: Eligibility for the USHG Digital Wallet, where you'll have next-day access to earnings and flexible saving options
• Comprehensive health coverage: Medical, dental, and vision insurance, plus flexible spending options for healthcare and dependent care
• Time to recharge: Generous paid time off to support life outside of work
• Invest in your future: A matched 401(k) plan to help you grow long-term savings
• Peace of mind: Life insurance, employee assistance programs, and exclusive access to primary care, mental health, and other wellness services
• Support in times of need: Access to the USHG HUGS Employee Relief Fund, offering direct assistance to team members facing unexpected hardship
• Dining Discount: A 51% dining discount across the entire USHG family of restaurants to share unforgettable meals with friends and loved ones
• Convenience & flexibility:Pre-tax commuter benefits for transit and parking
• Growth and community: Opportunities for learning, mentorship, and collaboration with some of the most passionate people in hospitality

Putting Enlightened Hospitality into Practice

Integral to our culture are our six behaviors. Our behaviors guide how we work together.

• We play to win with humble swagger.Hospitality is a team sport where everyone deserves an opportunity to thrive and belong
• Turn over the rocks and always be connecting dotsto build uplifting experiences and relationships
• Center the salt shakerwith an unwavering commitment to excellence and the values that matter most
• Write a great next chapter.The road to success is paved with mistakes well-handled
• Bring a charitable assumptionand err on the side of generosity
• Leave our campsite better than we found it;always responsible for the impact of our wake

*The above represents the expected hourly range for this position. Ultimately, in determining your pay, we'll consider your experience and other job-related factors.

The responsibilities outlined above are not exhaustive. This role may be required to take on other duties or projects as necessary to support organizational goals, in alignment with their skills, experience, and the evolving needs of the business.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.