Host

Crescent Hotels & Resorts; Denver (CO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits package

401(k) with company match

Flexible scheduling

Employee hotel discounts

Job summary

Crescent Hotels & Resorts in Denver is seeking a friendly Host to warmly welcome guests, manage reservations, and support our restaurant team. The role involves coordinating seating, answering inquiries, and providing information about menus and hotel offerings, all while maintaining a smooth dining flow.

Ideal candidates have strong communication and guest service skills and can multitask under pressure. Evening, weekend, and holiday availability is required.

Qualifications

• Previous host, restaurant, hotel, or customer service experience preferred.
• Strong communication and guest service skills.
• Friendly, welcoming, and professional demeanor.
• Ability to multitask while maintaining attention to detail in a fast-paced environment.
• Must be able to work evenings, weekends, and holidays.
• Experience with reservation or point-of-sale systems preferred.

Responsibilities

• Welcome guests with warmth and genuine hospitality.
• Manage reservations, waitlists, and seating assignments.
• Provide information about menus, amenities, and hotel offerings.
• Maintain an organized host stand and monitor seating flow.
• Answer phones and assist guests with inquiries.
• Collaborate with servers, bartenders, and leadership to ensure smooth service.

Skills

Guest service excellence

Communication skills

Multitasking

Organizational skills

POS knowledge

Reservation software

Tools

POS systems

Reservation software

Job description

Position Overview

We are seeking a friendly and service-oriented Host who is passionate about delivering exceptional hospitality and creating memorable first impressions for every guest. This role is responsible for warmly welcoming guests, managing reservations and seating, and supporting the restaurant team in creating a smooth and welcoming dining experience. The ideal candidate is personable, organized, and confident communicating with guests in a fast-paced restaurant setting. Previous barista experience is preferred, as this role may support coffee and beverage service during appropriate service periods. As part of the Food & Beverage team, you will contribute to a collaborative culture while supporting our commitment to thoughtful hospitality, responsible operations, and sustainability.

What You'll Do

Guest Experience

• Welcome every guest with warmth, enthusiasm, and genuine hospitality.
• Create a positive first and last impression for guests entering and leaving Pasque.
• Manage guest seating and ensure an efficient and thoughtful flow throughout the dining room.
• Provide accurate information about the restaurant, menus, amenities, and hotel offerings.
• Anticipate guest needs and respond to questions and requests professionally.
• Assist with guest concerns and communicate issues to restaurant leadership when appropriate.
• Maintain comprehensive knowledge of food, beverage, coffee, and restaurant offerings.

Reservations & Restaurant Operations

• Manage reservations, waitlists, and seating assignments accurately.
• Monitor table availability and coordinate guest seating with servers and restaurant leadership.
• Communicate estimated wait times clearly and accurately.
• Maintain an organized and welcoming host stand throughout service.
• Answer phones and assist guests with reservation and restaurant inquiries.
• Assist with opening and closing responsibilities.
• Monitor dining room presentation and communicate cleanliness or maintenance concerns to leadership.
• Support restaurant operations during high-volume periods by assisting wherever needed.

Teamwork

• Work collaboratively with servers, bartenders, culinary staff, leadership, and hotel departments to ensure seamless service.
• Support fellow team members during busy periods and contribute to a positive team culture.
• Communicate guest preferences, special occasions, and requests effectively with the service team.
• Participate in ongoing training and continuously develop hospitality, food, beverage, and service knowledge.
• Perform other duties as assigned.

Qualifications

• Previous host, restaurant, hotel, or customer service experience preferred.
• Previous barista experience preferred.
• Strong communication and guest service skills.
• Friendly, welcoming, and professional demeanor.
• Ability to multitask while maintaining attention to detail in a fast-paced environment.
• Strong organizational skills and ability to remain calm under pressure.
• Experience with reservation or point-of-sale systems preferred.
• Professional appearance and positive attitude.
• Must be able to work evenings, weekends, and holidays.

Physical Requirements

• Stand and walk for extended periods.
• Frequently lift and carry up to 25 pounds.
• Reach, bend, stoop, and perform repetitive motions throughout the shift.
• Safely handle menus, glassware, coffee equipment, and other restaurant materials.
• Work efficiently in a fast-paced restaurant environment.

Sustainability & Stewardship

Role

• Reduce unnecessary single-use materials whenever possible.
• Support recycling and composting procedures.
• Practice responsible use of restaurant supplies and materials.
• Support sustainable coffee and food initiatives through thoughtful product knowledge and service.
• Contribute to an environmentally conscious workplace while delivering exceptional hospitality.

What We Look For

Successful Team Members Are

• Passionate about hospitality and creating memorable guest experiences.
• Warm, welcoming, and genuinely enjoy connecting with guests.
• Reliable, accountable, and team-oriented.
• Organized and attentive to detail.
• Adaptable and calm under pressure.
• Curious about food, coffee, wine, and beverage experiences.
• Committed to professionalism, cleanliness, and continuous improvement.

Why Join Us

At Crescent Hotels & Resorts, we believe our associates are the heart of everything we do. We are committed to creating an inclusive, supportive workplace where you can grow your career while delivering exceptional hospitality.

Eligible Associates Enjoy

• Competitive pay
• Comprehensive benefits package
• 401(k) with company match
• Flexible scheduling
• Employee hotel discounts throughout North America
• RTD EcoPass
• Learning and development opportunities
• A collaborative culture where you can grow, contribute, and shine

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.