Host

Summer House - Chicago; Chicago (IL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Restaurant Discounts

Employee Assistance Program

Paid Vacation

Medical Insurance

Dental & Vision Insurance

Life Insurance

401(k)

Job summary

Summer House - Chicago is looking for a Host to enhance the guest experience by providing a warm greeting and efficient seating. You'll manage reservations and maintain guest counts, ensuring a welcoming atmosphere.

The ideal candidate should possess strong multitasking abilities and be able to communicate effectively in English. Benefits include restaurant discounts and health insurance.

Qualifications

• Ability to greet and seat guests warmly.
• Strong multitasking and communication skills.
• Familiarity with restaurant operations.

Responsibilities

• Greet guests with a warm smile.
• Answer phones and take reservations.
• Assist in coat check duties.
• Maintain cleanliness in dining areas.

Skills

Customer service skills

Multitasking

Communication

Problem-solving

Job description

Host Benefits

• Restaurant Discounts
• Employee Assistance Program - Focusing on a Commitment to Mental Health & Wellness
• Paid Vacation for Qualifying Employees
• Blue Cross Blue Shield Medical Insurance
• Dental & Vision Insurance
• Life, Accident Protection & Critical Illness Insurance
• Domestic Partner Benefits
• 401(k)

Hosts are responsible for the initial warm greeting and seating of guests, answering telephones, taking reservations and messages, maintaining accurate guest counts and wait times and saying goodbye to all guests. Assist with Coat Check duties as directed.

Essential Functions

• Warmly greet and seat guests in the restaurant
• Answer telephones, take orders, messages, and reservations
• Work a variety of hours, days and shifts, including weekends
• Safely and effectively move chairs, tables, highchairs and booster seats
• Safely and effectively use and operate all necessary tools and equipment
• Communicate in English in written and spoken direction
• Multitask calmly and effectively
• Work in a confined, crowded space of variable noise and temperature levels
• Move and lift up to 10 pounds routinely, up to 25 pounds frequently, and occasionally up to 50 pounds
• Stand and walk for an entire shift and move safely through all areas of the restaurant, including stairs, uneven or slick surfaces

Key Responsibilities and Duties

• Ensure the overall guest experience exceeds expectations and anticipate guests’ needs
• Greet guests with a warm, sincere smile
• Use tact and good judgement when dealing with guest challenges and respond to guest needs with patience and courtesy
• Assist with clearing, cleaning and resetting tables and maintain restrooms
• Sell and accurately account for gift cards
• Use proper phone and voicemail etiquette and guidelines
• Understand and respond knowledgeably to questions about the restaurant and menu
• Follow all steps of service
• Understand and follow the food allergy procedure and special orders/restrictions
• Proficiency in the use and operation of all necessary tools and equipment, including the reservation, telephone, paging and voicemail systems
• Comply with all safety and sanitation guidelines and procedures
• Successfully complete alcohol awareness training
• Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
• Get along well with others and be a team player
• Other duties will be assigned as needed

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