Host

Cedar Crossing Casino & Entertainment Center; Cedar Rapids (IA); On-site; USD 17,000 - 24,000; Full time

Job summary

Cedar Crossing Casino & Entertainment Center in Cedar Rapids, IA is seeking a Full-Time Host to warmly greet guests, seat diners, and support a smooth front-of-house operation.

The ideal candidate has a background in customer service, cash handling, and a commitment to accurate, efficient service in a fast-paced hospitality setting. ServSafe knowledge is a plus and flexibility to work nights, weekends, and holidays is expected.

Qualifications

• High school diploma or equivalent required or equivalent experience.
• 1 year customer service and cash-handling experience preferred.
• Excellent customer service and attention to detail.

Responsibilities

• Greet guests warmly and seat them.
• Provide excellent guest service and smooth front-of-house operation.
• Maintain seating log and direct workflow for wait staff and bussers.

Skills

Customer service

Cash handling

Communication

Education

High school diploma or equivalent

Tools

Cash register

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Host

Full Time Manual Labor Cedar Crossing Casino & Entertainment Center, Cedar Rapids, IA, US

4 days ago Requisition ID: 1052

Salary Range: $15.00 To $15.00 Hourly

POSITION SUMMARY

Responsible for prompt, friendly greeting and proper seating of all guests of the restaurant. Provides excellent guest service.

KEY RESPONSIBILITIES

The following statements are intended as an overview of key responsibilities of the work for this position and are not all inclusive:

• Provides next-level guest service to internal and external guests. Demonstrates the Cedar Crossing culture in all interactions with guests and co-workers.
• Maintains confidentiality of all privileged information in accordance with established procedures with company policy and state regulations.
• Ensures compliance with all department and company policies, procedures, internal controls, and government regulations.
• Responsible for creating and fostering an environment of support and motivation for Team Members.
• Greets the guests, anticipates needs, seats them and tenders payments.
• Ensures the smooth operation of the front of the restaurant.
• Maintains seating log and directs the flow of work for both wait staff and bus persons.
• Handles cash and operates register as needed or directed.
• Safeguards company assets and adheres to all policies and procedures.
• Uses chemicals as prescribed and responsibly. Ensuring that all chemicals are in properly labeled containers.
• Accepts and confirm reservations.
• Resolves problems that are within the position's scope of authority and recommends courses of action to resolve problems that are beyond the scope of authority to the position's supervisor.
• Keeps position supervisor informed of relevant activities.
• Other duties as assigned.

EDUCATION & EXPERIENCE

High school diploma or equivalent required. One (1) year customer service and cash-handling experience highly preferred. Other combinations of education and experience may be considered. Must have attention to detail and accuracy. Interprets and follow through on a variety of instructions furnished in written, oral, diagram or schedule form. Excellent customer service.

SKILLS & COMPETENCIES

Must have ability to:

• Communicate effectively with all levels of Team Members, guests and outside contacts.

REGULATORY AND COMPLIANCE RESPONSIBILITIES

In addition to the other duties described herein, every Team Member has the following responsibilities related to compliance with laws and regulations:

• Attend required training sessions offered by the casino.
• Obtain and maintain required license(s).
• Perform the duties described in compliance with local laws and regulations.
• Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
• Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the team member's department.
• Have knowledge of the Property's programs to address problem gambling.
• Consult with the appropriate individuals and maintain an effective system of written policies, procedures, and internal controls to ensure compliance with gaming regulations and Internal Controls.
• Take the appropriate steps to investigate exceptions, fraud, and potential violations and report such instances to the appropriate levels of management.
• Report any acts of wrongdoing on behalf of any Team Member of which they have knowledge.

WORK ENVIRONMENT

• Work effectively in a fast-paced environment.
• Move around all work areas effectively and efficiently.
• Work long hours, including nights, weekends and holidays.
• Sit or stand for extended amounts of time.
• Work in an environment with moderate to loud noise levels, may be exposed to secondhand smoke and varied light levels, including flashing lights.

CERTIFICATES, LICENSES, AND REGISTRATIONS:

Serv-safe Certification

SUPERVISORY RESPONSIBILITIES

No supervisory responsibilities.

A review of this description has excluded the marginal functions of this job which are incidental to the performance of fundamental job duties. All duties or requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the team member occupying this position. Team Members will be expected to follow any other job-related instruction and to perform any other job-related duties requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.