Host

PHX Hotel Operations, LLC; Arizona; On-site; USD 16,531 - 20,664; Part time

Job summary

PHX Hotel Operations, LLC is seeking a Restaurant Host/Greeter in Arizona. Your main responsibility will be to welcome and provide exceptional service to guests dining at the hotel restaurant during lunch and dinner.

You will manage seating arrangements, ensure guests are satisfied with their meals, and assist in table turnover. Ideal candidates should be open to learning, have customer service experience, and be willing to work flexible schedules, including weekends and holidays.

Qualifications

• Willing to learn, grow, and be open-minded during training.
• Some customer service and cash handling experience preferred.
• Valid Food Handlers Card or willingness to obtain one.
• Ability to serve guests face-to-face with a positive demeanor.
• Open availability for varying schedules including weekends and holidays.

Responsibilities

• Welcome guests and provide exceptional customer service.
• Manage the floor chart and communicate with staff.
• Prepare and maintain a list of guests waiting to be seated.
• Ensure guest satisfaction with food and beverages.

Skills

Customer service

Cash handling

Positive attitude

Job description

As a Restaurant Host/Greeter, you are responsible for welcoming the guest at the restaurant and providing exceptional customer service to property guests joining the restaurant for any service during lunch or dinner. You will also be responsible for managing the floor chart and communicating with other servers and bartenders.

Responsibilities

• Work afternoon or PM shifts and meet people with enthusiasm in the evenings.
• Greet guests upon arrival and seat them, providing them a menu and general information about the restaurant and meal options at the hotel.
• Prepare and maintain a list of guests waiting to be seated and communicate with them throughout their estimated waiting time.
• Check in with guests to ensure satisfaction with each food course and/or beverage, thank them as they depart, and invite them to return at a future date.

Qualifications

• Willing to learn, grow, and be open‑minded during training.
• Some customer service and cash handling experience preferred.
• At least 17 years of age.
• Valid current Food Handlers Card or willingness and ability to obtain one within 30 days of employment.
• Ability to serve guests through verbal face‑to‑face interactions with a positive attitude and professional demeanor.
• Willing and able to work varying schedules to reflect business needs, including holidays, weekends, and alternate shifts.
• Open availability for shifts during weekdays, weekends, and holidays.

Additional Responsibilities

This position is responsible for assisting the Food & Beverage team with table turnaround and any other Food or Beverage related areas operated by Hyatt Place Phoenix/Downtown.

Physical Requirements

While performing the duties of this job, the employee is regularly required to walk, sit, use hands to reach with hands and arms, and stoop, kneel, or crouch. Ability to work in an environment of varying temperatures up to 117 degrees. Must be able to lift/move and exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. Finger dexterity is required to operate a computer keyboard, calculator, and other office/IT equipment.

Equal Employment Opportunity Statement

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.