Host

Pacific Hospitality Group; Phoenix (AZ); On-site; USD 19,286 - 26,174; Full time

Job summary

Pacific Hospitality Group is seeking a Restaurant Host/Greeter in Phoenix, at Hyatt Place Phoenix/Downtown. You will greet guests, seat them, and share menu information during lunch or dinner services.

You will also manage the waiting list and communicate with servers to maintain smooth service. The role requires 17+ years of age, a valid Food Handlers Card (or ability to obtain within 30 days), and flexibility to work afternoons, evenings, weekends, and holidays.

Qualifications

• Willingness to learn and grow during training.
• Experience in customer service and cash handling is a plus.
• Must be at least 17 years old and able to obtain a Food Handlers Card within 30 days of employment.
• Ability to greet guests, provide information, and seat guests professionally.

Responsibilities

• Welcome restaurant guests and provide exceptional customer service.
• Manage floor chart and coordinate with servers/bartenders.
• Seat guests, explain menus, and communicate wait times to guests.
• Check in with guests to ensure satisfaction and invite them to return.

Skills

Customer service

Cash handling

Communication

Job description

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.

Our Guiding Principles:

Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment

As a Restaurant Host/Greeter, you are responsible for welcoming the guest at the restaurant and providing exceptional customer service to property guests joining the restaurant for any service during lunch or dinner. You will also be responsible with managing the floor chart and have exceptional communication with the other server/bartenders.

Responsibilities Include:

• Work Afternoon or PM shifts and you love meeting people with enthusiasm in the evenings.
• Have the opportunity togreet guests upon arrival and seat them at their table while you provide thema menu and general information about the restaurant and meal options at the hotel.
• Prepare and maintaina list of guests waiting to be seated and communicate with the guest throughout their estimated waiting time.
• Check-in with guests to ensure satisfaction with each food course and/or beveragesis up to their expectations and thank the guests as they departand invite them to return at a future date.

What You Will Bring

Job Requirements:

• You are willing to learn, grow, and be open-minded throughout the training process
• You may have some customer service and cash handling experience
• You are at least 17years of age.
• You have a valid current Food Handlers Card or are willing and have the ability to obtain one within 30 days of employment.
• You have the ability to serve the needs of guests through verbal face-to-face interactions with a positive attitude and professional demeanor
• You are willing and able to work varying schedules to reflect the business needs of the hotel. Work schedules will include working on holidays, weekends, and alternate shifts.
• You will have open availability for shifts during weekdays, weekends and holidays.
• This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. See the Job Description for further information about this job. This position is responsible for assisting the Food & Beverage team with table turn around and any other Food or Beverage related areas operated by Hyatt Place Phoenix/Downtown.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to walk, sit, use hands to reach with hands and arms, and stoop, kneel, or crouch. Ability to work in environment of varying temperatures up to 117 degrees. Must be able to lift/move and exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. Finger dexterity is required to operate a computer keyboard, calculator, and other office/IT equipment.

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We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.