Host

The Pulpo Group; Ann Arbor (MI); On-site; USD 10,000 - 60,000; Full time

Job summary

The Pulpo Group, a renowned restaurant in Ann Arbor, is seeking a Host to enhance our guests' dining experience. This role requires exceptional customer service skills, a personable demeanor, and the ability to thrive in a fast-paced environment. With a focus on hospitality, the Host will manage guest interactions and seating, ensuring satisfaction and flow in the restaurant.

Benefits

Paid Time Off

Medical, Dental, and Vision Insurance

Employee Discounts

Growth Opportunities

Qualifications

• Experience in a fast-paced environment.
• Weekend availability required.
• Emotionally intelligent with a positive attitude.

Responsibilities

• Handle guest interactions with hospitality and professionalism.
• Manage reservations and seating efficiently.
• Maintain cleanliness and organization of the host area.

Skills

Customer Service

Communication

Attention to Detail

Teamwork

Job description

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Description

Ann Arbor’s most spirited restaurant and dining institution since 2007; catering to a fusion of clientele including University of Michigan students and professors, locals and visitors looking to enjoy one of the town’s most beloved restaurants and memorable dining experiences.

The

Description

Ann Arbor’s most spirited restaurant and dining institution since 2007; catering to a fusion of clientele including University of Michigan students and professors, locals and visitors looking to enjoy one of the town’s most beloved restaurants and memorable dining experiences.

The hosts are the first impression of the restaurant and set the tone for our signature hospitality that guests can expect during their experience. They are anticipating ahead in order to maximize our capacity to serve every guest that walks through our doors. This person is expected to practice clear communication & impeccable service, all while upholding the culture. The ideal candidate will have a great handle on our reservation system and bookrunning.

What You’ll Do

• Handle all guest interactions with the highest level of hospitality, warmth and professionalism.
• Bring a personable and presentable appearance and demeanor to our front door.
• Have a thorough knowledge of Tock and aim to create a steady flow of covers while maximizing our capacity. Accommodate and anticipate guest needs by making seating adjustments throughout the shift.
• Possess a strong understanding of our restaurant operations as well as our food and beverage offerings.
• Communicate the flow of the door with management and support staff.
• Strong organizational and communication skills.
• Help ensure guest satisfaction, build relationships, and develop increased engagement.
• Be a representative of The Pulpo Group and create a positive impression of the restaurant and all of our businesses.
• Be the expert in guest satisfaction by providing soignee services including taking note of guest preferences, recommending activities to do in the area, parking details, and invitations to our other businesses.
• Help maintain the pristine cleanliness and ambiance of the restaurant including organizing the host stand, and maintaining the foyer, restrooms and overall space.
  
  

Why Work with Us?

We value our employees and offer a range of benefits to support your well-being and growth:

• Growth Opportunities
• Paid Time Off for full time employees to recharge and enjoy time away from work.
• Comprehensive Medical, Dental, and Vision Insurance for full time employees to keep you and your family healthy.
• Life Insurance for full time employees for peace of mind.
• Employee Discounts on food.
  
  

Requirements

What We’re Looking For:

• Shift Availability: Must be able to work weekends
• Experience in providing excellent customer service in a fast-paced environment
• Must be a great team player to serve the team mission and each guest fully
• Emotionally intelligent
• Must have a good attitude towards change and ambiguity.
• High level of personal hygiene and personal presentation
• Able to stay calm in a fast-paced environment
• Attention to detail in everything we do
• Unwilling to compromise on our standards or accept short cuts
• Consistent in performance and reliability
• Able to work in sync with the flow of the restaurant
• Must have weekend availability
  
  

Physical Requirements

• Must be able to stand and walk for long periods of time.
• Must be able to lift up to 25 pounds at times.
  
  

$9/hr + Tips

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Design, Art/Creative, and Information Technology

• Industries

  Hospitality

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